Apply📍 United States
🧭 Full-Time
🔍 Data security
🏢 Company: Sparc The World
- Minimum five years of experience in technical support or related roles.
- Strong knowledge of cybersecurity domain and products.
- Excellent technical aptitude with exceptional written and verbal communication skills.
- Passionate about delivering world-class support and advocating for customers.
- Ability to prioritize and escalate customer issues effectively.
- Proficient in troubleshooting and analytical problem-solving.
- Experience working cross-functionally in a collaborative team environment.
- Familiarity with CIFS/SMB, NFS v3, NetApp Filers, SQL Scripting, SQL Schema, networking troubleshooting, FSAA permission requirements, PowerShell Scripting, Active Directory, SQL Server, Linux, bash scripting, Azure, and Local Security Policy.
- Experience with Stealthbits is a plus.
- Deliver responsive and exceptional support for Netwrix Enterprise Auditor to customers via Support Portal and phone.
- Evaluate, troubleshoot, replicate, and document customer issues while keeping customers informed.
- Document product defects and collaborate with Engineering to resolve issues.
- Work with Customer Success Managers and R&D to improve post-deployment customer experiences.
- Create knowledge base articles and guides for customer self-service support.
- Provide insights from customer interactions for product roadmap improvements.
- Recommend enhancements to support processes for efficient issue management.
SQLBashCybersecurityAzureCommunication SkillsLinux
Posted 2024-10-23
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