Technical Support Engineer

Posted 2024-10-23

View full description

💎 Seniority level: Manager, 2+ years

📍 Location: Massachusetts, Maryland, Virginia, New York, North Carolina

💸 Salary: 105000 - 150000 USD per year

🔍 Industry: Financial services, fintech

🏢 Company: Akoya External

⏳ Experience: 2+ years

🪄 Skills: OAuthCommunication SkillsCollaboration

Requirements:

2+ years driving customer onboarding of SaaS and/or API integrations.
Experience with API-based platforms for delivering data.
Commitment to solving partner frustrations and advocating for solutions.
Focus on continuous process improvement for efficient workflows.
Good social and communication skills to collaborate effectively.
Ability to work independently or in a team, maintaining a sense of urgency.
Proven skills in prioritizing and executing tasks for successful customer experiences.
Basic understanding of network protocols and data exchange formats.

Responsibilities:

Oversee and manage a portfolio of customers during onboarding and active participation in the Akoya Data Access Network.
Drive adoption and increase revenue through expanding use cases.
Analyze user feedback and market trends to enhance product offerings.
Deliver success through partner growth, demonstrating increased network activity.
Act as the trusted resource for customers regarding support and technical issues.

Apply

Related Jobs

Apply

🔥 Technical Support Engineer

Posted 2024-11-16

📍 U.S.

🔍 Rentals industry

🏢 Company: Rentable

5+ years of experience in a Technical support engineer role.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Professional and pleasant telephone manner.
Ability to explain technical issues to technical and non-technical employees and customers.
Strong analytical and problem-solving skills.
Proficient with Google Suite or related software.
Detail-oriented and dependable, with a positive and curious attitude.
Experience with Salesforce (or other comparable CRMs), support, ticketing software systems, and best practices.
Bachelor's degree or higher a plus.
PropTech or SaaS industry experience is a plus.

Analyze, troubleshoot, and resolve complex technical issues related to software, hardware, networking, and system configurations.
Accurately document all support interactions, incidents, and resolutions within the ticketing system.
Work closely with engineering, product, customer success, sales, and other teams for escalated issues and product feedback.
Provide end-users with guidance and training to increase understanding and prevent recurring issues.
Identify issues for advanced troubleshooting or escalation to senior engineers or relevant departments.
Create or contribute to support tools, automated scripts, and resources for enhanced support capabilities.
Update and expand the internal knowledge base with solutions, best practices, and troubleshooting steps.
Keep current on new product features and industry trends.
Communicate recurring issues and user feedback to product and development teams.
Ensure all support interactions meet or exceed established SLAs.

LeadershipSalesforceCommunication SkillsCustomer serviceWritten communicationDocumentation

Posted 2024-11-16

Apply

🔥 Technical Support Engineer

Posted 2024-11-15

📍 United States

🔍 Software and Technology

🏢 Company: Jama Software

At least 2 years' experience in a support engineer role in enterprise software with success in supporting customers.
2+ years supporting Java-based web applications.
Experience using the Linux command line to parse log files and configure system settings.
Troubleshooting experience with firewalls and proxies.
Experience working with REST APIs and supporting SaaS products or web apps.
Outstanding communication skills and ability to work with diverse roles, including customers.
Strong critical thinking and problem-solving skills.

Provide functional support for Jama Software to customers, partners, and internal team members through support ticketing systems and technologies.
Support self-hosted customers with installations, upgrades, and migrations to hosted Cloud solutions.
Contribute to internal and customer-facing documentation, including approving and publishing knowledge articles.
Collaborate with customers to identify, reproduce, and log defects.
Attend training sessions to stay updated on features and environment changes.
Analyze logs, including support bundles, and use tools like Zendesk and IntelliJ IDEA for troubleshooting.
Deliver Planned Weekend Support and on-call services as required.

Data AnalysisJavaData analysisREST APICommunication SkillsLinuxDocumentation

Posted 2024-11-15

Apply

🔥 Senior Technical Support Engineer (Remote)

Posted 2024-11-14

📍 United States

🔍 Secure collaboration and workflow automation

Strong technical background.
Experience managing support tickets via Zendesk.

Support our growing number of US Federal and Government customers.
Manage and resolve support tickets efficiently via Zendesk.
Provide top-tier technical support to ensure customer satisfaction.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted 2024-11-14

Apply

🔥 Senior Technical Support Engineer

Posted 2024-11-08

📍 United States

🔍 Insurance Technology

Enjoys working directly with customers.
Excels at problem solving on the fly.
Passionate about server upkeep and relational data analysis.

Responsible for helping BriteCore’s largest customers solve complex challenges to ensure their success with the Policy Administration System.
Play an impactful role in troubleshooting complex issues and delivering timely resolutions.
Maintain high levels of customer satisfaction.

PostgreSQLSQLData AnalysisData analysisPostgresCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-11-08

Apply

🔥 Technical Support Engineer, Night Shift

Posted 2024-11-07

📍 United States

🧭 Full-Time

💸 70000 - 80000 USD per year

🔍 Law enforcement and corporate security

🏢 Company: Kaseware, Inc.

3-5 years of proven experience in a heavy customer focus position involving technical knowledge of a company's products and services.
Bachelor’s Degree in Technology, Computer Science, or a related field.
Strong problem-solving skills.
Excellent client-facing skills.
Excellent written and verbal communication skills.
Ability to work well with a small, agile, highly competent team.
Passion for working with technology and excitement for creating high-quality technology products.
Ability to troubleshoot complex software and hardware issues.
Comfortable working in and assisting others through help desk software.

Take ownership of customer issues reported and see problems through to resolution.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers.
Ensure proper recording and closure of all issues.
Prepare accurate and timely reports.
Document knowledge in the form of knowledge base tech notes and articles.
Follow SLAs for issues with respect to the severity.
Provide support to clients outside standard business hours.

Communication Skills

Posted 2024-11-07

Apply

🔥 Technical Support Engineer

Posted 2024-11-07

📍 Boston, New York City, Raleigh

🧭 Full-Time

💸 105000 - 135000 USD per year

🔍 Financial services

🏢 Company: Akoya

Bachelor's degree in a relevant field (e.g., Business Administration, Finance, Computer Science) or equivalent practical experience.
Proactive and customer-oriented mindset with a passion for delivering excellent support and driving customer satisfaction.
Exceptional communication and interpersonal skills, with the ability to collaborate effectively across different teams and levels of the organization.
Proficiency in Java with exposure to JavaScript (NodeJS) and Python (Golang preferred).
Strong technical troubleshooting and problem-solving skills.
Experience with Restful JSON APIs and debugging integration issues.
Hands-on experience with Delegated Authorization Frameworks (OAuth, OIDC, SAML) and exposure to setting up SSO.
Knowledge of networking concepts (DNS, proxies, firewalls, CDNs, etc.).
Experience with monitoring tools like Datadog, New Relic, etc.
Analytical mindset with the ability to prioritize and manage multiple projects.
Experience in implementing support tools, ticketing systems, and CRM platforms.

Act as a subject matter expert on Akoya’s developer portal, documentation, data mapping, and use cases.
Triage, investigate, and resolve client issues.
Identify and analyze opportunities for new and/or improved processes, data, technology, or documentation.
Analyze internal alerts from monitoring tools like Datadog.
Collaborate with product development teams on operational readiness of production changes.
Resolve issues independently and in a team environment with minimal supervision.
Provide support for complex issues, partnering with other internal teams or vendors when appropriate.
Maintain documentation for all technology processes and components.

PythonJavaJavascriptOAuthJavaScriptProduct DevelopmentGolang

Posted 2024-11-07

Apply

🔥 Senior Technical Support Engineer

Posted 2024-10-23

📍 United States

🧭 Full-Time

🔍 Data security

🏢 Company: Sparc The World

Minimum five years of experience in technical support or related roles.
Strong knowledge of cybersecurity domain and products.
Excellent technical aptitude with exceptional written and verbal communication skills.
Passionate about delivering world-class support and advocating for customers.
Ability to prioritize and escalate customer issues effectively.
Proficient in troubleshooting and analytical problem-solving.
Experience working cross-functionally in a collaborative team environment.
Familiarity with CIFS/SMB, NFS v3, NetApp Filers, SQL Scripting, SQL Schema, networking troubleshooting, FSAA permission requirements, PowerShell Scripting, Active Directory, SQL Server, Linux, bash scripting, Azure, and Local Security Policy.
Experience with Stealthbits is a plus.

Deliver responsive and exceptional support for Netwrix Enterprise Auditor to customers via Support Portal and phone.
Evaluate, troubleshoot, replicate, and document customer issues while keeping customers informed.
Document product defects and collaborate with Engineering to resolve issues.
Work with Customer Success Managers and R&D to improve post-deployment customer experiences.
Create knowledge base articles and guides for customer self-service support.
Provide insights from customer interactions for product roadmap improvements.
Recommend enhancements to support processes for efficient issue management.

SQLBashCybersecurityAzureCommunication SkillsLinux

Posted 2024-10-23

Apply

🔥 Technical Support Engineer

Posted 2024-10-22

📍 USA

🧭 Full-Time

🔍 Cloud contact center

🏢 Company: Talkdesk 2

Fluent in English: Reading, Writing, Speaking.
Excellent written and verbal communication skills.
Previous experience in a client-facing technical role for a CCaaS business.
Must have a dedicated quiet workspace with high-speed internet.
Strong problem-solving, decision-making, and critical-thinking skills.
Professional, courteous, and committed to providing great customer support.
Open-minded, positive, and eager to learn.
Great attitude and a team player.
Keen to mentor and help train junior team members.
Experience using a ticketing system.

Answer technical support tickets via email, chat, screen shares, and phone.
Communicate with customers in a professional and empathetic manner.
Provide timely and accurate customer feedback.
Manage multiple tickets and tasks simultaneously.
Collaborate with engineering and product teams to solve complex issues.
Identify, document, and follow up on product bugs and features.
Act as a liaison between engineering, customer success, and sales.
Document customer interactions in CRM.
Contribute to knowledge base articles and documentation.
Perform other tasks assigned by Customer Care Leadership.
Willing to work flexible hours and weekends.

LeadershipCommunication SkillsAnalytical SkillsCollaborationMentoringWritten communication

Posted 2024-10-22

Apply

🔥 Technical Support Engineer

Posted 2024-10-21

📍 USA

💸 81000 - 110000 USD per year

🔍 SaaS

🏢 Company: Automox

2+ years of experience in Technical Support or IT roles.
Excellent problem-solving skills to diagnose root causes and find solutions.
Ability to support Windows, Mac OS, and Linux devices.
Knowledge of package managers and update processes across OS.
Experience reading and troubleshooting SQL, Powershell, Bash, or Python.
Knowledge of API scripts (Rest and Swagger).
Familiarity with antivirus solutions and EPP interaction.
Basic understanding of proxies and firewalls.
Experience with JAMF, WSUS, SCCM, or MDMs.
Ability to read JSON files.
Effective communication in technical and non-technical contexts.
Experience managing difficult customer interactions.
Desirable experience with AWS IaaS.

Engage with customers via web or video for assistance.
Diagnose and troubleshoot technical issues.
Test issues to replicate and verify solutions.
Report product defects to Engineering.
Provide timely feedback to customers.
Document all interactions in Support tools.
Author customer-facing knowledge base content.
Support new features and technologies.
Provide after-hours on-call support for critical issues.
Manage small projects as assigned.

PythonSQLBashCollaborationProblem Solving

Posted 2024-10-21

Apply

🔥 Technical Support Engineer

Posted 2024-10-16

📍 United States

🧭 Full-Time

💸 $78,000 - $84,000 per year

🔍 Workforce management and software solutions

🏢 Company: Legion

Previous experience in a technical support role for Software/SaaS solutions
Experience documenting best practices in an IT knowledge base
Strong technical focus, analytical and problem-solving skills
Excellent English communication skills
Excellent customer management skills in escalated situations
Experience writing customer-facing knowledge base articles
Ability to analyze customer requirements into actionable software configurations
Understanding of API authentication (OAuth, API keys, tokens etc.)
Technical expertise in integration technologies and protocols such as HTTP, HTTPS, FTP, SFTP, SOAP, REST, JMS, JDBC
Experience with SQL and writing moderate queries
Experience working with and troubleshooting REST APIs
Experience in workforce management and/or the retail industry
Experience with Zendesk, Confluence and Jira
Experience with Workato and Automation Pro II or above certified
Experience using Postman or similar tools for REST API calls
Experience using Linux/Unix environments

Troubleshoot complex issues and determine if an escalation to engineering is needed
Identify severity/impact of reported issues and further escalate as necessary
Work directly with the engineering team via Zoom call for critical issues to drive rapid resolution
Troubleshoot integration issues between Legion and 3rd party systems
Provide after-hours support in an on-call rotation
Communicate with customers via Zendesk and Zoom to resolve issues
Document troubleshooting steps and escalate issues to engineering
Become an expert on Legion product configurations
Support technical issues across iOS, Android, and Windows systems
Create knowledge base documentation to help Support and customers
Identify support trends and give feedback for bug reports or enhancements
Manage issues in Zendesk and Jira to meet SLAs
Guide and mentor other Support Engineers on service level management
Maintaining wiki documentation accurately reflecting customer setups

SQLAndroidOAuthJiraJDBCREST APICommunication Skills

Posted 2024-10-16

Apply

Technical Support Engineer

Requirements:

Responsibilities:

Related Jobs

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities