Support Specialist

Posted 3 months agoInactiveViewed

🔍 Industry: Financial crime compliance software

🏢 Company: Hummingbird👥 51-100💰 $30,000,000 Series B about 3 years agoGovTech Consulting Big Data Banking Machine Learning Analytics Enterprise Software FinTech Professional Services Software

🗣️ Languages: English

🪄 Skills: Problem SolvingCustomer service

Requirements:

Strong technical troubleshooting skills, experience diagnosing and resolving bugs.
Experience with APIs and SQL; familiarity with coding languages and iPaaS solutions like Workato is a plus.
Problem-solving mentality and motivation to own issues from start to finish.
Ability to quickly learn and adapt to evolving tools and workflows.
Collaborative communication skills, engaging with multiple teams to resolve issues.
Professional demeanor with a focus on quality customer service.

Responsibilities:

Field and resolve a wide range of support inquiries, from general product usage questions to technical API integration support.
Own communication with customers, keeping them informed while coordinating with other teams.
Expand technical skills in areas like APIs and SQL to improve support.
Enhance support processes to ensure an efficient customer experience.
Contribute to the fight against financial crime through customer assistance.

Apply

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