Support Specialist

Posted 2024-11-07

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🔍 Industry: Financial technology

🏢 Company: Hummingbird

🗣️ Languages: English

🪄 Skills: Problem SolvingCustomer service

Requirements:

Strong technical troubleshooting skills with experience diagnosing, reproducing, and escalating bugs.
Experience with APIs, SQL, and familiarity with coding languages; knowledge of Workato or similar iPaaS solutions is a plus.
A problem-solving mentality to own customer issues from start to finish.
Ability to learn and adapt quickly in a rapidly evolving environment.
Collaborative communication skills for cross-functional interaction with engineering, product, and customer success teams.
Professional and articulate, capable of building rapport and providing quality customer service.

Responsibilities:

Field and resolve a wide range of support inquiries, from general product usage questions to technical support for API integration.
Own the communication with customers, keeping them informed and updating them while collaborating with internal teams.
Expand technical skills by deepening expertise in APIs, SQL, and other areas for advanced support.
Enhance support processes by managing the entire ticket workflow from creation to resolution.
Contribute to meaningful work by assisting customers in their efforts to combat financial crime.

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