Customer Success Specialist

Posted 2024-10-27

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💎 Seniority level: Manager, Previous experience in a customer-facing role

📍 Location: United States

🔍 Industry: Education / Educational Technology

🏢 Company: pi-top

⏳ Experience: Previous experience in a customer-facing role

🪄 Skills: Data AnalysisJavaJavascriptData analysisCommunication SkillsAnalytical SkillsCollaborationJavaScript

Requirements:

Experience with CRM tools like HubSpot, Intercom, or similar platforms.
Strong communication skills with a proven track record in customer service.
Ability to quickly learn and adapt to new software and technologies.
Creative and analytical problem-solving skills for customer and business solutions.
Strong collaboration and organizational skills to manage multiple tasks.

Responsibilities:

Build and optimize customer onboarding and success automations using CRM tools.
Collaborate with the technical team to implement user analytics and key success indicators for continuous improvement.
Conduct support and onboarding calls with users in the education sector.
Triage support tickets effectively, handling common issues and directing complex questions.
Develop a deep understanding of the company's products and tools.

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Customer Success Specialist

Requirements:

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