Customer Success Specialist

Posted 2024-10-17

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💎 Seniority level: Junior, 1+ years

📍 Location: United States

🔍 Industry: Automotive

🏢 Company: BizzyCar, Inc.

🗣️ Languages: English

⏳ Experience: 1+ years

🪄 Skills: Data AnalysisData analysisCommunication SkillsAnalytical SkillsCollaboration

Requirements:

Bachelor’s degree or equivalent experience.
1+ years of experience in a customer-facing role, preferably within a fast-paced, technology-driven environment.
Exceptional verbal and written communication skills, including the ability to lead formal presentations.
Ability to establish trust with customers through competence and rapport.
Strong analytical skills, comfortable interpreting and presenting data insights.
Detail-oriented with excellent organizational and time-management skills to drive successful execution.
Highly curious, eager to learn, and adaptable to new challenges.
Team player with the ability to collaborate on customer accounts, new features, and internal processes.

Responsibilities:

Develop deep knowledge of BizzyCar’s products, technology, and processes to maximize value for customers.
Lead onboarding efforts to ensure customer alignment, provide tailored web portal configurations, and offer ongoing training to boost customer success.
Conduct regular account reviews to identify growth opportunities, mitigate retention risks, and ensure successful renewals and upsell conversions.
Gather and document customer feedback, collaborating with technical and business teams to address concerns and deliver product improvements.
Partner with the sales team to ensure alignment on customer needs, and join customer meetings when needed.
Design and implement new processes within the Customer Success team to enhance efficiency and customer value.
Monitor customer support tickets to guarantee satisfaction and address performance issues.

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