Senior Customer Success Specialist

Posted 2024-11-14

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💎 Seniority level: Senior, 5-7 years

📍 Location: United States

💸 Salary: 58320 - 72900 USD per year

🔍 Industry: Change management

🏢 Company: Prosci

⏳ Experience: 5-7 years

🪄 Skills: LeadershipProject ManagementData AnalysisSalesforceProject CoordinationCross-functional Team LeadershipData analysisGoCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMentoringNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingCoaching

Requirements:

Bachelor's degree in Business, Communications, or a relevant field OR similar relevant professional experience.
5-7 years of experience in customer success, account management, or a similar role.
Proficiency with CRM systems and data analysis tools; Salesforce is preferred.
Familiarity with Microsoft 365 and virtual meeting platforms.
Basic understanding of change management principles.

Responsibilities:

Serve as the primary point of contact for enterprise clients post-sale, ensuring smooth onboarding and program delivery.
Conduct regular check-ins and business reviews to monitor client needs and progress.
Act as a trusted advisor; provide proactive support, gather feedback, and address concerns.
Collaborate with internal teams to deliver training programs and manage service execution.
Maintain accurate client data in Salesforce and generate reporting on metrics like usage and satisfaction.

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