Customer Success Manager

Posted 2024-10-26

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💎 Seniority level: Manager, 1-3+ years

📍 Location: United States

🔍 Industry: ECommerce and ad technology

🏢 Company: Northbeam

⏳ Experience: 1-3+ years

🪄 Skills: Project ManagementData AnalysisProject CoordinationData analysisCommunication SkillsAnalytical SkillsCollaboration

Requirements:

Bachelor's Degree or similar experience preferred, but not required.
1-3+ years in a Customer Success position, ideally in eCommerce and ad tech.
Comfortable with typical project management tools.
Experience with Hubspot and other CRM tools.
Proficient in data analytics tools.

Responsibilities:

Provide setup support for early stage customers and insights for fully onboarded customers.
Coordinate internal stakeholders for post-onboarding support and manage support tickets.
Assist Media Strategy team with data review preparation and follow up on deliverables.
Proactively track account health and customer usage data.
Engage proactively with at-risk customers to ensure they succeed.
Explore automation methods for customer health tracking.
Collaborate with Product, Engineering, and Media Strategy teams regarding bug tracking.

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Customer Success Manager

Requirements:

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