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Customer Service ( Remote )

Posted 2024-10-22

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📍 Location: United States

🔍 Industry: Customer Service

🏢 Company: Path-Arc

🗣️ Languages: English

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationMultitasking

Requirements:
  • Previous experience in customer support, client services, sales, or a related field.
  • Excellent communication skills over the phone and other platforms.
  • Basic computer skills and experience required.
  • Ability to multitask effectively.
  • Excellent time management and prioritization skills.
  • Active listening skills and ability to resolve customer concerns.
  • Customer-focused approach to ensure positive customer experiences.
Responsibilities:
  • Answer and manage incoming calls, emails, chats, and interactive voice response systems.
  • Assess customers’ needs and provide the appropriate answers or methods for resolution.
  • Record, organize, and file customer interactions and account changes.
  • Strive to meet and exceed personal and team target goals.
  • Provide excellent customer care by listening and resolving inquiries efficiently.
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