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of Customer Service ( Remote )

Posted 2024-10-25

View full description

💎 Seniority level: Entry, Previous experience in customer support or related field

📍 Location: United States

🔍 Industry: Customer Service

🏢 Company: Path-Arc

🗣️ Languages: English

⏳ Experience: Previous experience in customer support or related field

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingMultitasking

Requirements:
  • Previous experience in customer support, client services, sales or a related field.
  • Excellent communication skills over phone and other platforms.
  • Basic computer skills and experience.
  • Ability to multitask.
  • Excellent time management and prioritization skills.
  • Ability to listen actively and relay information.
  • Customer-focused attitude for positive experiences.
Responsibilities:
  • Provide excellent customer care and focus.
  • Assess customer needs and provide appropriate solutions.
  • Manage incoming calls, emails, and chats.
  • Learn and follow customer service procedures and policies.
  • Meet or exceed personal and team targets.
  • Organize and file customer interactions and account changes.
  • Upsell when needed.
  • Schedule callbacks to resolve customer needs.
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