of Customer Service ( Remote work )

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Requirements:

• Previous experience in customer support, client services, sales, or a related field.
• Excellent communication skills over phone and other platforms.
• Basic computer skills and experience.
• Ability to multitask and manage time effectively.
• Strong active listening skills and capability to relay information.
• Customer-focused approach for positive experiences.

Responsibilities:

• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
• Assess customers' needs and provide accurate information, troubleshooting, or methods for positive customer experiences.
• Strive to meet or exceed personal and team targets.
• Record, organize, and file customer interactions and account changes.
• Upsell products if needed and schedule callbacks to resolve customer needs.