Implementation Manager

Posted 2024-10-16

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💎 Seniority level: Manager, 5-7+ years

📍 Location: USA

💸 Salary: 106000 - 176000 USD per year

🔍 Industry: SaaS Security

🏢 Company: AppOmni

🗣️ Languages: English

⏳ Experience: 5-7+ years

🪄 Skills: CybersecuritySalesforceStrategyCollaboration

Requirements:

5-7+ years experience in customer success or technical account management in a SaaS organization.
Direct experience with large enterprise customers, preferably Fortune 100 companies.
SaaS security, cloud security, identity and access management, or other cybersecurity disciplines preferred.
Understanding of various authentication methods and SaaS applications’ RBAC structure.
Familiarity with common SaaS solutions like Salesforce, M365, ServiceNow, Workday, Okta.
Strong customer-facing skills and experience resolving difficult situations.
Proficiency in Salesforce, Gainsight, and Zendesk is preferred.

Responsibilities:

Serve as a coach and trusted advisor during implementation of technical solutions.
Build in-depth relationships with customer champions and technical teams to ensure successful onboarding.
Own all technical parts of customer onboarding, training, and support.
Manage multiple customers at different stages of the onboarding lifecycle.
Resolve issues and risks, providing regular status updates.
Engage in internal product discussions, translating customer feedback into insights.
Ensure deployment and adoption plans are in place for customer success.
Introduce and implement new products and features.
Help customers utilize AppOmni’s API capabilities.
Document customer technical success criteria and ensure adherence.

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Implementation Manager

Requirements:

Responsibilities:

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