Senior Implementation Manager, Health Plans

View full description

Requirements:

• 5+ years experience managing implementations or a similar operational function in client-facing capacity, specifically managing health plans or working at a health plan.
• Deep knowledge of health plans and/or employer benefits space (you understand HIPAA).
• Strong project management skills, ability to manage multiple customers and projects simultaneously, keeping stakeholders aligned on key deliverables and timing.
• Excellent interpersonal and communication skills, including delivering presentations and persuading both upper management and less-experienced team members.
• High responsiveness and resourcefulness - ability to quickly develop and implement creative solutions.
• Ability to simultaneously lead long-term strategic planning as well as day-to-day tactical initiatives.
• Ability to effectively operate in fast-paced, high growth environments.

Responsibilities:

• Own all aspects of Sword’s new customer implementation process - from sales handoff through launch and transition to our Customer Success Management (CSM) team.
• Work in tandem with Customer Success, Marketing and customers teams to align on strategies to effectively engage customer populations.
• Maintain and increase extremely high implementation satisfaction scores.
• Develop our project management processes for implementations including project plans, milestones/deliverables, risk mitigation strategies, communication standards and more.
• Help serve as an executive sponsor externally, building relationships and resolving issues and challenges that arise during the implementation process.
• Mentor and coach new or less-experienced team members to facilitate successful achievement of team goals.