Servicenow Implementation Manager

View full description

Requirements:

• Minimum of 8 years’ experience with ServiceNow implementations.
• At least 5 years of experience in JavaScript or related application development.
• ServiceNow Certified System Administrator certification.
• Project Management certified (PMP).
• Minimum of three (2) ServiceNow Certified Implementation Specialist (CIS) certifications, including ITSM or ITAM.
• Bachelor's degree or equivalent (minimum of 12 years) work experience.
• Business traveling up to ~25%.
• Must be authorized to work for any employer in the U.S.

Responsibilities:

• Own and oversee the comprehensive process of providing ZTM to end-users and MSPs, acting as an expert in the installation, setup, and customization of ZTM with support from the product development team.
• Continually refine the process by capturing knowledge from past implementations.
• Create and maintain detailed documentation for implementation partners, working closely with the product development team.
• Provide feedback to the product team to enhance the implementation of ZTM.
• Technically onboard and provide support to implementation partners throughout the entire project cycle, including setting up ZTM in partners' ServiceNow sandbox environments.
• Support the technical training sessions conducted by the technical trainer.
• Provide expert advice to implementation partners, including architectural assessments and best practice suggestions.
• Identify and mitigate potential risks to guarantee successful project outcomes.
• Provide support to managed service providers (MSPs) who have installed ZTM on their own ServiceNow instance as needed.
• Participate actively as a technical specialist in executing ZTM implementations when outsourced to third-party contractors.
• Collaborate closely with the scope implementation team to guarantee alignment with project objectives and standards.
• Assist the pre-sales technical team and the PMO team in defining and accomplishing ZTM implementation projects.