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Implementation Manager

Posted 2024-10-16

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💎 Seniority level: Manager, 5-10 years

💸 Salary: 140000 - 200000 USD per year

🔍 Industry: Customer Data Platform

🏢 Company: Hightouch👥 101-250💰 $38.0m Series B on 2023-07-19Developer PlatformCRMSaaSMarketingInformation TechnologySoftware

⏳ Experience: 5-10 years

Requirements:
  • 5-10 years of experience in technical implementation, solutions architecture, or similar roles.
  • Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture.
  • Proven track record in managing complex technical implementations and clear communication.
  • Experience creating and optimizing scalable implementation processes.
  • Excellence in project management for concurrent implementations.
  • Strong presentation and facilitation skills.
  • Experience with data warehouses, ETL processes, and marketing technology is a plus.
  • Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
Responsibilities:
  • Drive the onboarding process for customers, ensuring alignment between technical execution and success objectives.
  • Design and optimize scalable implementation frameworks while accommodating specific enterprise requirements.
  • Lead technical discovery sessions and workshops with customer data engineering teams.
  • Create and maintain detailed technical documentation for implementations.
  • Develop implementation plans that minimize time-to-value and ensure robust solutions.
  • Collaborate with Technical Architects to resolve technical blockers.
  • Build relationships with customer technical stakeholders.
  • Provide feedback for product development.
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