Garner Health

👥 51-100💰 $45,000,000 Series B about 3 years agoBusiness Intelligence Big Data Medical Employee Benefits Health Care💼 Private Company

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Garner Health is a technology-driven company focused on improving health outcomes through innovative solutions. It is currently hiring for key positions including a Senior Software Engineer specializing in TypeScript and a Regional Sales Director for the West region.

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🔥 Senior IT Integration Engineer

Posted about 1 month ago

🧭 Full-Time

💸 150000.0 - 170000.0 USD per year

🔍 Healthcare

3-5 years supporting enterprise-level environments.
Expertise in building scalable processes with low-code tooling (Retool, Okta Workflows, Airtable).
Deep knowledge of Okta Workforce Identity (Okta Certified Admin or Consultant).
Experience with building workflows in Zendesk for complex customer service needs.
Experience in ITIL processes and managing IT in high compliance environments.
Some experience mapping processes in BPMN or similar standards.
Adaptability to evolving needs in a fast-growing startup environment.

Automate inter-departmental workflows across various platforms, including business operations, finance, onboarding/offboarding, and RBAC processes.
Help build out and manage Garner's Role-Based Access Control (RBAC) in Okta Workforce Identity.
Build automation for Garner’s customer success tools, including enhancements to Zendesk.
Develop and maintain integrations to improve operational efficiency within a HITRUST/SOC-compliant ecosystem.
Enable employees by refining workflows to support business objectives effectively.
Support IT operations and handle internal support escalations as needed.

Posted about 1 month ago

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🔥 Senior Healthcare Data Scientist

Posted about 1 month ago

💸 150000.0 - 210000.0 USD per year

🔍 Healthcare

2-5 years of professional experience in healthcare and/or data science fields.
Formal training in data science and a branch of healthcare (e.g., applied medicine, biostatistics, health informatics, health economics, health insurance).
Experience with Python and SQL.
Experience in a rapidly evolving startup environment.
A willingness to take initiative and do what is necessary for the company's success.

Building data-driven algorithms that power care navigation, doctor ranking, and healthcare-related financial products.
Developing deep medical and healthcare economics understanding through data analysis and qualitative research.
Contributing to strategies for assessing doctors and changing behavior for improved healthcare quality and cost.

Posted about 1 month ago

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🔥 Strategic Accounts Director

Posted about 1 month ago

🧭 Full-Time

💸 140000.0 - 170000.0 USD per year

🔍 Healthcare

Deep health plan design and benefits knowledge.
Experience advising large employer clients on benefits strategy.
7+ years in account management or sales in employee benefits.
Strong commercial focus with a desire for retention and growth.
Proven results in achieving retention and upsell targets.
Self-starter in a fast-paced startup environment.
Excellent communication and presentation skills.
Problem-solving skills in ambiguous situations.

Own the process to retain and upsell some of Garner’s largest employer clients.
Collaborate with account managers for excellent client experiences.
Become client's trusted partner on plan design, cost trends, and performance.
Resolve strategic problems and ensure value delivery to health plans.
Manage strategic broker and client relationships.
Monitor client health and execute plans to address account risks.
Work with product, data, and technology teams for customized reports and presentations.
Drive improved net revenue retention and other KPIs.

Posted about 1 month ago

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🔥 Account Executive (West)

Posted about 1 month ago

🧭 Full-Time

💸 75000.0 - 85000.0 USD per year

🔍 Healthcare

Experience in a quota-carrying sales or sales support role.
A desire to work in a rapidly evolving startup environment with notable upside.
A desire to be a part of our mission to improve the healthcare system.
Experience in health insurance strongly preferred.
Strong ability to present and communicate a value proposition to external stakeholders.

Own revenue responsibilities for Garner’s fully & self-insured market, focusing on the 50-500 life segment.
Continue and expand on Garner’s existing fully insured broker partnerships.
Develop foundational infrastructure and processes for tracking our fully insured sales and partnership pipeline.

Posted about 1 month ago

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🔥 Customer Service Operations Supervisor

Posted about 2 months ago

🧭 Full-Time

💸 80000.0 - 90000.0 USD per year

🔍 Healthcare

Minimum of 3 years relevant experience in customer support or operations.
Passion for problem-solving and helping others.
Ability to work in a rapidly evolving startup environment.
Strong process orientation and digital organization skills.
Experience in managing teams and achieving results.
Excellent time management and organizational skills.
Willingness to contribute to company success.

Deliver exceptional service to members via phone, chat, and email.
Oversee Concierge Associates' quality and efficiency.
Provide strategic coaching for team growth.
Implement personalized performance plans for staff.
Ensure appropriate staffing and timely member responses.
Identify gaps in escalated member interactions.
Stay updated on workflow and policy changes.
Identify trends in performance and give actionable feedback.
Maintain knowledge of health benefits and insurance.

Team management

Posted about 2 months ago

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🔥 Senior Data Analytics Engineer

Posted about 2 months ago

📍 USA

🧭 Full-Time

💸 155000.0 - 190000.0 USD per year

🔍 Healthcare

5+ years of software/data engineering experience, including distributed data processing, data warehousing, data governance, Big Data, data variance, data privacy, and data quality.
Expertise in SQL and familiarity with Python.
Experience in building scalable data pipelines, query optimization, PostgreSQL tuning, and data modeling.
Experience working with orchestration tools (especially Argo), databases (especially PostgreSQL), and data warehouses (especially Snowflake).
Familiarity with distributed event-driven architectures; NATS experience is a plus.
Familiarity with healthcare or insurance is beneficial.
Ability to learn quickly and mentor others.

Build, optimize, and maintain data pipelines that power the business.
Define and build out abstracted reusable data sets for Business Intelligence, Marketing, and Data Science Research.
Design, build, and evangelize a federated data validation framework to monitor potential data inconsistencies.
Protect users’ privacy and security through best practices.

AWSPostgreSQLPythonSQLElasticSearchETLSnowflakeData engineeringTerraformData modeling

Posted about 2 months ago

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🔥 Director of Account Management

Posted about 2 months ago

🧭 Full-Time

💸 145000.0 - 175000.0 USD per year

🔍 Healthcare benefits

5+ years of experience managing and growing a high-performing B2B account management organization.
Proven ability to build strong relationships with brokers in the health and welfare space.
Experience supporting clients to increase engagement and maximize SaaS solutions.
Passion for client experience and delivering high-quality work.
Strong systematic thinking and operational process design abilities.
Excellent communication and presentation skills.
Self-starter mindset for fast-paced startup environments.

Leading, coaching, and developing a team of account managers.
Designing and building systems and processes for scaling the AM team.
Monitoring client health and key performance indicators.
Developing strategy plans and best practices for client satisfaction, engagement, and retention.
Communicating with key decision makers and broker partners.
Collaborating with cross-functional teams to meet enrollment and engagement goals.

Posted about 2 months ago

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🔥 Account Executive

Posted about 2 months ago

🧭 Full-Time

💸 75000.0 - 85000.0 USD per year

🔍 Healthcare

Experience in a quota-carrying sales or sales support role.
Desire to work in a rapidly evolving startup environment with notable upside.
Commitment to improving the healthcare system.
Experience in health insurance is strongly preferred.
Strong ability to present and communicate a value proposition to external stakeholders.

Own revenue responsibilities for Garner’s fully & self-insured market within the 50-500 life segment.
Continue and expand existing fully insured broker partnerships.
Develop foundational infrastructure and processes for tracking fully insured sales and partnership pipeline.

Presentation skillsSales experience

Posted about 2 months ago

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🔥 Senior Site Reliability Engineer

Posted 2 months ago

📍 USA

💸 160000 - 195000 USD per year

🔍 Healthcare

5+ years of experience delivering software solutions.
4+ years of hands-on production work with cloud infrastructure, containers, monitoring, and alerting.
3+ years working in a security-conscious environment.
Expertise and experience leading cloud-first/only projects, preferably on AWS.
Expertise with Terraform.
Experience with Kubernetes.
Experience with Go and Python, particularly utilizing Kubernetes APIs.

Architect, operate, improve, and secure the platform the Garner Health app runs on.
Boost developer productivity.
Build systems to a high engineering standard and ensure others adhere to these standards.
Research and advocate for improved techniques, processes, and designs.
Collaborate with teammates on strategic platform initiatives.
Support the Garner platform in production.
Ensure security in production according to regulatory requirements.
Partner with stakeholders to maintain product availability and performance.

AWSPythonKubernetesGoTerraform

Posted 2 months ago

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🔥 Spanish-Speaking Concierge Associate (Contract)

Posted 2 months ago

📍 US

🧭 Contract

💸 17 - 19 USD per hour

🔍 Healthcare

Bilingual fluency in Spanish and English, both written and verbal.
Experience in a customer-facing role, maintaining composure under pressure.
Excellent written and verbal communication skills.
Highly organized with a process-oriented approach.
Adaptability to a rapidly evolving startup environment.
Desire to contribute to improving the healthcare system.
Ability to work in a distraction-free environment with reliable internet.
Bachelor’s degree preferred but not required.

Deliver exceptional customer service to members through chat and email.
Educate members on how to utilize their healthcare benefits effectively.
Assist members in finding the right healthcare providers.
Follow documented best practices for handling member inquiries.
Suggest process improvements when identified.
Manage workload using Garner’s tools, including Zendesk and G Suite.
Triaging and escalating complex and urgent member care needs.
Retain detailed knowledge of employer health benefits and insurance.
Relay member feedback to leadership for solution improvement.

Communication SkillsProblem SolvingCustomer serviceFluency in English

Posted 2 months ago

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Garner Health

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