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Customer Service Operations Supervisor

Posted 2024-11-09

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💎 Seniority level: Manager, Minimum of 3 years

💸 Salary: 80000 - 90000 USD per year

🔍 Industry: Healthcare

🏢 Company: Garner Health

🗣️ Languages: English

⏳ Experience: Minimum of 3 years

Requirements:
  • Minimum of 3 years relevant experience with increasing responsibility in customer support or operations.
  • Passion for helping others, with creativity and empathy under pressure.
  • Desire to work in a rapidly evolving startup environment.
  • High level of process-orientation, digital organization, and resourcefulness.
  • Experience managing a team and driving excellent results.
  • Strong time management and organizational skills.
  • Willingness to roll up sleeves for company success.
  • Desire to be part of a mission to improve the U.S. healthcare system.
Responsibilities:
  • Deliver exceptional service to members on complex issues via phone, chat, and email.
  • Oversee performance of Concierge Associates, ensuring key metrics are met.
  • Review work regularly and provide coaching to team members.
  • Cultivate growth with personalized performance plans.
  • Ensure proper staffing and timely member responses.
  • Distill gaps in member interactions and synthesize feedback.
  • Keep team updated on workflow and policy changes.
  • Identify trends and translate them into actionable feedback.
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