Monzo

👥 1001-5000💰 Secondary Market 3 months ago🫂 Last layoff over 4 years agoFinancial Services Banking Wealth Management FinTech💼 Private Company

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Monzo is a digital bank based in the UK that offers a range of financial services, including personal banking, business banking, and financial crime operations. They focus on leveraging technology for banking solutions and are currently hiring for various positions in decision science, product management, security, and analytics.

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Jobs at this company:

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🔥 Risk & Control Manager, Change

Posted 3 days ago

📍 UK

🧭 Contract

💸 74000.0 - 94000.0 GBP per year

🔍 Financial services

Hands-on experience designing and implementing change initiatives in large, complex financial institutions.
Experience in identifying iterative improvements for product change management.
Experience organizing and managing risk governance meetings and writing executive commentary.
Considerable risk and control experience with consumer financial products.
Ability to apply a data-led approach to risk management.
Excellent collaboration skills in a matrix organization.
Ability to work independently and make prioritization decisions.

Innovating and improving on the effectiveness of existing change governance processes for product types and geographies.
Coordinating product governance and oversight meetings.
Iterating and reporting product change MI for an executive audience and collaborating with risk partners.
Overseeing change training programs for Monzonauts.
Supporting product squads and risk partners in compliance activities.
Enhancing controls to protect customer and business needs.
Embedding regulatory and operational risk practices.

Data AnalysisRisk ManagementChange Management

Posted 3 days ago

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🔥 Senior Risk & Controls Manager (Multiple)

Posted 14 days ago

📍 Cardiff, London, UK

🧭 Full-Time

💸 86000.0 - 100000.0 GBP per year

🔍 Banking and Financial Services

1st line risk experience within a UK bank, financial services company, or fintech.
Experience in Technology or Financial Crime risk, with knowledge of related controls.
Leadership experience in a risk and controls environment.
Experience in leading risk assessments and managing incidents and actions.
Understanding of industry risk standards and practices.
Ability to manage multiple deadlines and attention to detail.
Comfort with fast-paced and ambiguous environments.
Hands-on execution and prioritization skills.
Ability to act as a liaison between teams and represent the company to auditors and regulators.
Self-starter and autonomous.

Work with teams to ensure compliance with regulations and promote a culture of rigorous controls.
Define and manage key risk indicators, incidents, management information, and risk assessments.
Raise awareness of governance initiatives and ensure deadlines are met.
Assist teams in developing new products and embedding risk practices.
Lead risk assessments and propose actions to address operational risk losses.
Guide teams to implement remedial actions for identified deficiencies.
Report control issues transparently to create a positive risk culture.

Risk Management

Posted 14 days ago

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🔥 Product Manager, Subscriptions Partnerships

Posted 16 days ago

📍 UK

🧭 Full-Time

💸 85000.0 - 108000.0 GBP per year

🔍 Banking/Financial Services

Experience in shipping world-class products at a fast-growing company.
Track record of building market-leading value propositions for growth.
Experience working with partners and integrations.
Data-driven approach with impact from experimentation and optimization.
Ability to work with diverse teams across various functions.
Strong motivational and inspiring leadership skills.
Passion for building customer value beyond business results.
Intellectual honesty and a continuous improvement mindset.
Skill in breaking down and solving complex problems.
Resilience and creativity to challenge the status quo.

As a Product Manager for Subscriptions, you’ll ensure meeting and exceeding subscriber needs.
Own and drive partnerships as a key value proposition.
Create a product strategy for long-term growth and short-term targets.
Collaborate with various teams to identify opportunities and ensure timely project delivery.
Lead planning and roadmap prioritization aligned with business goals.
Create experiences solving user needs and pain points.
Communicate product vision effectively to inspire others.

LeadershipProject ManagementAgileData AnalysisProduct ManagementCommunication SkillsMarket ResearchStakeholder management

Posted 16 days ago

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🔥 Senior Director of Engineering, Personalisation

Posted 20 days ago

📍 UK

🧭 Full-Time

🔍 Digital banking

Led teams delivering personalisation, recommendation, or search products.
Experience managing an organization of 50-100 individuals, including Engineering Leaders.
Push senior leaders for data-driven solutions.
Over ten years in shipping successful, customer-centric digital products.
Comfortable using data for analysis and decision-making.
Ability to work with diverse teams and build trust rapidly.
Experience in empowering marketing teams in paid acquisition channels.

Lead an organization of ~50 Engineers and Engineering Leaders.
Focus on user acquisition, engagement, and personal banking product growth.
Leverage machine learning to improve search, discovery, and personalization features.
Build foundational systems for a personalized financial experience.

Backend DevelopmentLeadershipCloud ComputingData AnalysisMachine LearningProduct Management

Posted 20 days ago

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🔥 Complaints Adviser

Posted 24 days ago

📍 UK

🧭 Full-Time

💸 24750.0 - 27250.0 GBP per year

🔍 Banking

Tenured FCA-regulated Complaints Adviser with extensive experience in sending final written responses.
Resilient and confident in dealing with customer problems over the phone.
Adaptable to change in a fast-growing business.
Detail-oriented with ability to reach fair outcomes.

Providing the best customer experience when handling customer complaints in writing and over the phone.
Supporting Root Cause Analysis and internal feedback loops to mitigate future customer problems.
Investigating complaints to give the right outcome.
Managing a caseload of customer problems and escalating as needed.

Empathy

Posted 24 days ago

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🔥 Staff Backend Engineer, Customer Operations

Posted about 1 month ago

📍 UK

🧭 Full-Time

💸 140000 - 165000 GBP per year

🔍 Financial Technology

Track record of technical excellence in delivering resilient systems, ideally in consumer products.
Experience in solving complex human + tech problems at scale.
Technical leadership experience across multiple teams to address optimization challenges.
Strong quantitative mindset and data-informed decision-making.
Comfortable in cross-functional teams dealing with ambiguity.
Experience or desire to work with Machine Learning specialists.
Demonstrable experience collaborating with senior non-technical stakeholders.

Partner with the Engineering Director to support technical leadership across multiple squads and engineers.
Identify and execute on opportunities with product and operational leaders to meet organizational goals.
Solve multi-faceted optimization challenges, including workforce management and customer support efficiency.
Contribute to both strategic planning and detailed execution of technical projects.
Lead architectural discussions to ensure robust and optimal system solutions.
Mentor and support the growth of engineering teams.

LeadershipArtificial IntelligenceMachine LearningStrategy

Posted about 1 month ago

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🔥 Lead Machine Learning Scientist

Posted about 1 month ago

📍 UK

🧭 Full-Time

💸 110000 - 140000 GBP per year

🔍 Financial Technology

Track record of leading technical work in ML model development and deployment in a fast-moving tech environment.
Experience with deep learning, graph-based, and/or sequence-based ML architectures.
Strong experience in writing production Python code and a strong command of SQL.
Ability to handle ambiguous problems and a passion for mentoring other ML practitioners.

Understand customers’ problems and support needs based on a variety of inputs.
Route customers to the right COp globally optimizing those routing decisions across millions of customers.
Automate the resolution of support needs through autonomous agents.
Aid customer support in decision-making and pattern detection.

PythonSQLMachine LearningCustomer serviceMentoringMicroservices

Posted about 1 month ago

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🔥 Lead Credit Analyst, Personal Borrowing

Posted about 1 month ago

📍 UK

🧭 Full-Time

💸 70000 - 90000 GBP per year

🔍 Financial services

Extensive experience in unsecured retail lending (e.g. personal loans, credit cards, overdrafts).
Deep understanding of the unsecured retail lending market and pricing dynamics.
Experience developing and deploying underwriting strategies and credit models.
Strong analytical and data capabilities, technical coding skills (SQL required, Python and Looker plus).
Strong understanding of UK lending regulations.
Experience thriving in a fast-paced environment and improving products.
Strong communication skills for articulating complex problems to senior leadership.
Project management experience and collaborative skills with diverse teams.
Highly motivated to bring positive impact to customers and Monzo.

Leading initiatives to improve credit underwriting, boost growth, and manage portfolio risk.
Supporting the design and roll-out of new lending strategies by translating data patterns into insights.
Monitoring and iterating the performance of existing strategies.
Collaborating with various teams (engineering, marketing, product, risk) for product changes.
Developing credit control and portfolio management frameworks.
Refining credit models to assess new lending cohorts.
Building and maintaining databases and dashboards for data-driven decisions.
Supporting new product design and assessing portfolio performance.
Mentoring and up-skilling junior team members.

LeadershipProject ManagementPythonSQLMentoring

Posted about 1 month ago

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🔥 Senior Engineering Manager

Posted about 2 months ago

📍 UK

🧭 Full-Time

💸 130000 - 160000 GBP per year

🔍 Financial Services

Strong technical and delivery background with prior experience as a software engineer.
Experience managing at least 2-3 Engineering Managers.
Ability to support, coach and develop team members through regular feedback.
Partner with senior engineers to drive technical initiatives.
Build strong relationships with stakeholders across teams.

Lead across multiple teams in an organization of around 20-30 people.
Grow and build new engineering squads as needed.
Support the technical and delivery outcomes of the area.
Create an inclusive environment for team members to excel in their work.
Structure and organize the team for mission achievement.

Backend DevelopmentLeadershipProject ManagementSoftware DevelopmentAgileFrontend DevelopmentPeople ManagementProject CoordinationCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAgile methodologiesMentoringAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationCoaching

Posted about 2 months ago

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🔥 Senior Technical Lead, Machine Learning Science

Posted about 2 months ago

📍 UK

🧭 Full-Time

💸 135000 - 165000 GBP per year

🔍 Banking/Finance

Multiple years of experience leading technical work in ML model development and deployment.
Impact-driven with ownership of the end-to-end journey from business problem to production solution.
Solid grounding in SQL and Python; open to learning Go lang.
Experience in developing and shipping deep learning, graph-based, and sequence-based ML architectures.
Ability to explore ambiguous business problems in a rapidly growing organization.
Strong communication skills to explain ML ideas to non-domain colleagues.
Experience and passion for mentoring ML practitioners.

Provide key technical leadership as a Senior Lead ML Scientist.
Ship highly impactful ML-based solutions.
Identify the most impactful areas for solution development.
Mentor and support less experienced ML practitioners.
Collaborate with cross-functional squads.
Work end to end to deliver real-time models with measurable business impact.

LeadershipPythonSQLMachine LearningGo

Posted about 2 months ago

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Monzo

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