Complaints Adviser

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Requirements:

• Tenured FCA-regulated Complaints Adviser with extensive experience in sending final written responses.
• Resilient and confident in dealing with customer problems over the phone.
• Adaptable to change in a fast-growing business.
• Detail-oriented with ability to reach fair outcomes.

Responsibilities:

• Providing the best customer experience when handling customer complaints in writing and over the phone.
• Supporting Root Cause Analysis and internal feedback loops to mitigate future customer problems.
• Investigating complaints to give the right outcome.
• Managing a caseload of customer problems and escalating as needed.