Grafana Labs

πŸ‘₯ 501-1000πŸ’° $240,000,000 Series D almost 3 years agoSoftware DevelopmentπŸ’Ό Private Company
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Grafana Labs is a leading provider of an open and composable monitoring and observability stack centered around Grafana, the top open source technology for dashboards and visualization. They serve over 3,000 customers globally, including prominent companies like Bloomberg, Citigroup, and Dell Technologies.

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πŸ“ United States

πŸ’Έ 140000.0 - 168000.0 USD per year

πŸ” Observability and Monitoring

  • 5+ years of experience working on deployment teams using project management techniques.
  • Direct experience with observability (o11y) and best practices for deploying an o11y stack.
  • Proven track record of successful delivery of customer projects, preferably in enterprise o11y implementations.
  • Self-starter, proficient in new skills, with excellent communication abilities.
  • Experience with Kubernetes, cloud platforms (AWS, GCP, Azure), and systems architecture design.
  • Provide specialized business and technical consultation to customers using Grafana.
  • Guide customers through training, roadmapping, and consulting to achieve their objectives.
  • Manage the lifecycle of customer onboarding and ensure they derive value from Grafana offerings.
  • Deliver packaged training, support for high-priority customers, and address customer issues.
  • Monitor support requests and act as the voice of the customer, recommending product improvements.

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πŸ“ Illinois

πŸ’Έ 260000.0 - 290000.0 USD per year

πŸ” Infrastructure Technology

  • 5+ Years of Experience in Infrastructure Technology Sales.
  • Demonstrated history of consistent goal achievement in a competitive environment.
  • Energetic, entrepreneurial, tenacious team player.
  • Experience in high velocity technology companies.
  • Familiarity with open source technology is an advantage.
  • Excellent communication skills in all channels.
  • Experience using Command of the Message and MEDD(P)ICC is ideal.
  • Meet and exceed individual quarterly and annual sales goals.
  • Outbound prospecting into new customers.
  • Manage all aspects of the sales process including product demos and negotiations.
  • Cultivate sales through both outbound prospecting and inbound leads.
  • Communicate the value of Grafana Cloud and Enterprise.
  • Expertly manage sales pipeline in Salesforce.
  • Handle quote creation, order processing, and customer requests.

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πŸ“ US

🧭 Full-Time

πŸ’Έ 123000.0 - 148000.0 USD per year

πŸ” B2B enterprise software

  • Ideally located in a CST/EST timezone.
  • At least 5 years of customer-facing marketing and communications experience in B2B enterprise software.
  • Strong writing and organizational skills with a solid understanding of content marketing and customer advocacy.
  • Ability to work remotely and independently with proactive communication.
  • Establish strategic customer relationships and deliver exceptional customer experience.
  • Demonstrated success in similar roles with a good track record in strategic customer programs.
  • Experience with customers in various industries such as financial services and healthcare.
  • Familiarity with technology tools that support customer marketing.
  • Work hand-in-hand with GTM leadership in AMER to establish regional reference needs.
  • Build relationships with the frontline AMER sales team to influence customer advocacy.
  • Source and manage customer advocacy pipeline for case studies, guest blogs, and video testimonials.
  • Engage with senior-level customers to develop reference relationships.
  • Collaborate with content and social media teams to create customer assets.
  • Partner with AMER Regional Marketing teams to support their programs.
  • Travel to first-party events and gather peer reviews.
  • Collaborate with EMEA Customer Marketing counterpart to support global needs.
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πŸ“ United Kingdom

🧭 Full-Time

πŸ’Έ 57000.0 - 59800.0 GBP per year

πŸ” Open source software and data visualization

  • Located in the UK.
  • Open to feedback and coaching.
  • Clear and concise written and verbal communication style.
  • Excellent organizational skills and the ability to prioritize tasks.
  • Willingness to take on tasks with a focus on quality.
  • Resourceful and proactive in an evolving environment.
  • Team-first attitude.
  • Build and maintain knowledge of technology, competitors, open source ecosystem, and industry trends.
  • Follow up on inbound leads effectively and efficiently.
  • Use a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts.
  • Craft thoughtful, value-add messaging through research.
  • Drive effective discovery conversations to understand users' needs and provide appropriate resources.

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πŸ“ UK, Sweden, Spain, Germany

🧭 Full-Time

πŸ’Έ 738518.0 - 923148.0 SEK per year

πŸ” Observability

  • Motivated self-starter with a bias towards action.
  • Experience with at least one programming language (Go preferred, but Python, C, C++, Rust or similar also acceptable).
  • Some experience with delivering projects independently.
  • Some experience with developing software that runs in the Cloud or systems engineering.
  • Experience writing clean, robust, and performant software.
  • Familiarity with observability systems.
  • Take an active role in influencing our roadmap and your own career objectives.
  • Work with your team to deliver new features, then use the results to iterate and improve.
  • Drive projects from initial idea all the way to operations once it is in the hands of customers.
  • Design, build, operate, and maintain critical systems, owning the reliability, performance, and availability.
  • Be part of your team’s follow-the-sun on-call rotations.
  • Support other team members, participate in design discussions, and collaborate with the team.

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πŸ“ UK, Sweden, Spain, Germany

🧭 Full-Time

πŸ’Έ 80571.0 - 100713.0 EUR per year

πŸ” Observability

  • You are a motivated self-starter with a bias towards action and customer focus.
  • You have a passion for creating intuitive products that meet customer needs.
  • Pragmatic problem-solving skills to handle complex challenges with iterative feedback.
  • Strong collaboration and communication abilities in a fully remote environment.
  • Solid experience with at least one programming language, preferably Go.
  • Experience delivering projects from requirement gathering to customer shipping.
  • Experience with cloud software development or systems engineering.
  • Experience following the DevOps model and being on-call.
  • Experience writing clean, robust, and maintainable software.
  • Familiarity with observability systems and debugging using metrics, logs, traces.
  • Take an active role in influencing our roadmap and your own career objectives.
  • Work with your team to deliver new features, iterating and improving based on results.
  • Drive projects from initial idea through to operations post-delivery.
  • Contribute to other open-source projects beyond your immediate team.
  • Design, build, operate, and maintain critical systems, ensuring reliability and performance.
  • Participate in your team’s on-call rotations, taking ownership of the services you support.
  • Support team members and engage in design discussions and collaboration.
  • Learn new skills related to our cloud product and our customers.

Cloud ComputingKubernetesGoGrafanaPrometheusDevOpsMicroservices

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πŸ“ Germany

πŸ’Έ 84000.0 - 100000.0 EUR per year

πŸ” Observability / Technology

  • 3+ years Engagement Management/Project Management experience in the technology space.
  • 2+ years of experience in technology/software pre-sales or technical consulting.
  • Fluent in German.
  • Ability to manage multiple projects simultaneously.
  • Strong problem-solving and critical-thinking abilities.
  • High level of business acumen and ability to translate client needs into actionable solutions.
  • Working knowledge of project management tools (e.g., Rocketlane, Jira) and CRM systems (e.g., Salesforce, PlanHat).
  • Certification in Project Management (PMP, Agile, etc.) is a plus.
  • Excellent presentation skills.
  • Manage a diverse portfolio of customer projects, providing oversight and execution of deliverables, resource management, milestones, and escalation management.
  • Lead the planning, execution, and delivery of projects, ensuring alignment with customer expectations and business goals.
  • Coordinate cross-functional teams to deliver projects on time and within scope.
  • Monitor project progress, manage risks, and resolve issues in a timely manner.
  • Prepare and present regular project status reports to customers.
  • Work with customers to define project scope and objectives.
  • Facilitate regular team meetings for successful outcomes.
  • Analyze customer feedback to inform decision-making and improvement efforts.

Project ManagementAgileData AnalysisSalesforceJiraCross-functional Team LeadershipCustomer Success

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πŸ“ USA

🧭 Full-Time

πŸ’Έ 198000.0 - 238000.0 USD per year

πŸ” Observability, Technology

  • Bachelor’s degree in Computer Science, Information Technology, Math or a related field.
  • 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role.
  • Experience deploying and operating Kubernetes.
  • Strong understanding of observability solutions; familiarity with Grafana, Prometheus, and Loki is a plus.
  • Excellent problem-solving and analytical skills.
  • Outstanding communication and interpersonal skills.
  • Experience with CRM software, ticketing systems, and specific programming languages.
  • Fluent in Spanish.
  • Ability to travel as needed to meet with clients (up to 25%).
  • Serve as the primary technical point of contact for a portfolio of Grafana customers.
  • Design the observability maturity journey of customers and assist them on that path.
  • Provide expert-level troubleshooting and guidance to drive adoption.
  • Conduct regular technical reviews and health checks to ensure client success.
  • Advise clients on best practices and strategies for leveraging our technology to achieve their business goals.
  • Collaborate with clients to develop and execute technical roadmaps.
  • Identify opportunities for clients to optimize their cost and expand their use of our solutions.
  • Develop and maintain strong, long-term relationships with key stakeholders.
  • Drive the adoption and effective use of our product suite within your customer portfolio.
  • Act as the voice of the customer within the company, advocating for their needs.
  • Conduct training sessions and workshops to educate clients on our technology.
  • Prepare and present reports on client metrics and achievements.

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πŸ“ Mexico

πŸ’Έ 2500000.0 - 2850000.0 MXN per year

πŸ” Observability technology

  • Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience).
  • Experience deploying and operating Kubernetes.
  • 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry.
  • Strong understanding of observability solutions, Grafana, Prometheus, and Loki a plus.
  • Proven ability to manage multiple clients and projects simultaneously.
  • Excellent problem-solving and analytical skills.
  • Outstanding communication and interpersonal skills.
  • Experience with relevant tools and technologies, e.g., CRM software, ticketing systems.
  • Ability to travel as needed to meet with clients (up to 25%).
  • Serve as the primary technical point of contact for a portfolio of Grafana customers.
  • Design the observability maturity journey of customers and assist them on that path.
  • Provide expert-level troubleshooting and guidance to drive adoption.
  • Conduct regular technical reviews and health checks to ensure client success.
  • Advise clients on best practices and strategies for leveraging our technology.
  • Collaborate with clients to develop and execute technical roadmaps.
  • Identify opportunities for clients to optimize costs and drive product adoption.
  • Develop and maintain strong relationships with key stakeholders.
  • Drive the adoption of our product suite to maximize customer value and ROI.
  • Advocate for customer needs within the company.
  • Conduct training sessions and develop technical documentation.

KubernetesGrafanaPrometheusTechnical support

Posted 6 days ago
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πŸ“ Spain

πŸ’Έ 43000.0 - 45800.0 EUR per year

πŸ” Open source software, technology

  • Located in Spain.
  • Fluent in French and English (written and spoken).
  • Open to feedback and coaching, always looking for ways to improve.
  • Clear and concise communication skills.
  • Excellent organizational skills with prioritization ability.
  • Ability to take on tasks with a focus on quality.
  • Resourceful and proactive in an evolving environment.
  • Driven by purpose and a team-first attitude.
  • Build and maintain knowledge of technology, competitors, and industry trends.
  • Follow up on inbound leads effectively and efficiently.
  • Use a multi-channel approach (email, social, calling) for outreach.
  • Manage leads and accounts using Salesforce and Grafana dashboards.
  • Customize outreach using research and data.
  • Drive discovery conversations to understand users' needs.
  • Meet new business targets and collaborate with cross-functional teams.

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