Observability Architect - Spanish Speaking (Remote, USA CST/EST)

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Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Math or a related field.
• 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role.
• Experience deploying and operating Kubernetes.
• Strong understanding of observability solutions; familiarity with Grafana, Prometheus, and Loki is a plus.
• Excellent problem-solving and analytical skills.
• Outstanding communication and interpersonal skills.
• Experience with CRM software, ticketing systems, and specific programming languages.
• Fluent in Spanish.
• Ability to travel as needed to meet with clients (up to 25%).

Responsibilities:

• Serve as the primary technical point of contact for a portfolio of Grafana customers.
• Design the observability maturity journey of customers and assist them on that path.
• Provide expert-level troubleshooting and guidance to drive adoption.
• Conduct regular technical reviews and health checks to ensure client success.
• Advise clients on best practices and strategies for leveraging our technology to achieve their business goals.
• Collaborate with clients to develop and execute technical roadmaps.
• Identify opportunities for clients to optimize their cost and expand their use of our solutions.
• Develop and maintain strong, long-term relationships with key stakeholders.
• Drive the adoption and effective use of our product suite within your customer portfolio.
• Act as the voice of the customer within the company, advocating for their needs.
• Conduct training sessions and workshops to educate clients on our technology.
• Prepare and present reports on client metrics and achievements.