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Senior Engagement Manager (Remote, Germany)

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💎 Seniority level: Senior, 3+ years

📍 Location: Germany

💸 Salary: 84000.0 - 100000.0 EUR per year

🔍 Industry: Observability / Technology

🏢 Company: Grafana Labs👥 501-1000💰 $240,000,000 Series D almost 3 years agoSoftware Development

🗣️ Languages: German

⏳ Experience: 3+ years

🪄 Skills: Project ManagementAgileData AnalysisSalesforceJiraCross-functional Team LeadershipCustomer Success

Requirements:
  • 3+ years Engagement Management/Project Management experience in the technology space.
  • 2+ years of experience in technology/software pre-sales or technical consulting.
  • Fluent in German.
  • Ability to manage multiple projects simultaneously.
  • Strong problem-solving and critical-thinking abilities.
  • High level of business acumen and ability to translate client needs into actionable solutions.
  • Working knowledge of project management tools (e.g., Rocketlane, Jira) and CRM systems (e.g., Salesforce, PlanHat).
  • Certification in Project Management (PMP, Agile, etc.) is a plus.
  • Excellent presentation skills.
Responsibilities:
  • Manage a diverse portfolio of customer projects, providing oversight and execution of deliverables, resource management, milestones, and escalation management.
  • Lead the planning, execution, and delivery of projects, ensuring alignment with customer expectations and business goals.
  • Coordinate cross-functional teams to deliver projects on time and within scope.
  • Monitor project progress, manage risks, and resolve issues in a timely manner.
  • Prepare and present regular project status reports to customers.
  • Work with customers to define project scope and objectives.
  • Facilitate regular team meetings for successful outcomes.
  • Analyze customer feedback to inform decision-making and improvement efforts.
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