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Account Manager

Posted 2024-09-28

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💎 Seniority level: Manager, 3-5 years

📍 Location: South Africa, AEST, GMT+10

💸 Salary: $2000 AUD per month

🔍 Industry: Promotional products

🏢 Company: EMAPPLY

🗣️ Languages: English

⏳ Experience: 3-5 years

🪄 Skills: Project ManagementData AnalysisData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Requirements:
  • 3-5 years proven experience as an Account Manager in the promotional products industry.
  • High proficiency in CommonSKU; utilising the software for 12 months or more (non-negotiable).
  • Proficiency in CRM platforms such as ESP, Sage, and HubSpot.
  • Strong communication and project management skills.
  • Proficient in English.
  • Excellent verbal and written communication skills for engaging with clients, suppliers, and internal teams.
  • Understanding of promotional products, sourcing, and industry trends.
  • Strong organisational skills and meticulous attention to detail, ensuring quality control and adherence to client requirements.
  • Experience in managing client budgets, providing cost-effective solutions without compromising quality.
  • Experience in organising client communications, managing inquiries, and prioritising messages.
  • Ability to generate reports, analyse sales data, and present key insights to stakeholders.
  • Strong problem-solving skills with a focus on resolving customer complaints professionally.
Responsibilities:
  • Manage client accounts and maintain strong relationships.
  • Develop and execute promotional strategies using CommonSKU.
  • Collaborate with internal teams to deliver high-quality promotional products.
  • Manage sales data, pipeline progress, and key performance indicators, providing routine reports.
  • Assist in creating sales presentations and proposals for prospective clients.
  • Coordinate order management and ensure accurate record-keeping in CRM systems.
  • Maintain positive customer relations by handling support needs promptly.
  • Create annual account management plans for Top 10 clients & research the web to find out current information.
  • Create a list of Email Blast Topics and keep up to date monthly.
  • Send emails to clients to see if they’d like to place a repeat order 1 year after order placed.
  • Ask questions if you don’t know the answer via Teams.
  • Create mock ups in PowerPoint or Canva to show clients how their logo may look on a product.
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