Senior Account Manager - South Africa

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Requirements:

• Experience in Account Management, Client Services/Client Management in the digital marketing space.
• Agency experience preferred.
• Knowledge / Experience in SEO, PPC, Social Media Advertising and Web Builds.
• Relationship builder who can quickly build rapport with all types of people.
• Ability to understand and overcome challenges with your clients.
• Solutions and outcomes focused.
• Excited about working in an always changing and evolving industry.
• Can effectively manage multiple projects and work with various teams in a fast paced environment.
• Attention to detail.
• Have a positive and can-do attitude.

Responsibilities:

• Lead communication for clients and provide customer service within your assigned portfolio.
• Develop and grow relationships with all client stakeholders.
• Maintain client satisfaction via service levels and anticipating customer needs.
• On-board new clients, present company documentation for client onboarding and reporting.
• Manage, communicate and present project deliverables, timelines, expectations, goals and milestones to internal and external stakeholders.
• Identify and pursue profitable growth opportunities in existing client portfolio.
• Work with SEO & PPC teams to ensure cutting edge SEO strategies & complimenting campaigns across other search, PPC & social channels.
• Work with our production and creative teams to ensure we provide an unbeatable experience and fantastic results to our clients.
• Responsible for ongoing training education to stay up to date with changes and developments in the industry.
• Champion company Values, Purpose and Vision internally and externally.