Apply📍 USA
🧭 Full-Time
💸 142000.0 - 210000.0 USD per year
🔍 Financial Services
🏢 Company: Affirm👥 1001-5000💰 Post-IPO Equity about 4 years ago🫂 Last layoff almost 2 years agoLendingFinancial ServicesPaymentsFinTech
- 5+ years of product design experience across mobile and desktop platforms, with demonstrated expertise in both consumer-facing and B2B applications.
- This position requires either equivalent practical experience or a Bachelor’s degree in a related field.
- Strong portfolio showcasing work developed that demonstrates end-to-end design processes, tools, experiences, and successfully shipped digital products.
- Experience designing conversation flows, chat interfaces, or related customer service app experiences.
- Proven ability to navigate ambiguous problem spaces and drive work forward independently.
- Strong track record of effective cross-functional partnership and collaborative problem-solving.
- Experience working with and contributing to design systems.
- Ability to balance high-quality execution with pragmatic shipping decisions.
- Self-directed work style with a proactive approach to seeking feedback and driving projects forward.
- High level proficiency with Figma, FigJam, Google Suite, and other design tools.
- Design and deliver sophisticated chat experiences that balance customer needs with operational efficiency.
- Navigate complex servicing scenarios to create clear, actionable solutions for both customers and agents.
- Drive short-term optimizations while contributing to our long-term vision for customer service.
- Partner closely with product management, engineering, research, and content teams to execute cohesive experiences across our servicing platforms.
- Contribute to our conversational design patterns and help establish best practices for chat interactions.
- Balance rapid iteration with thoughtful, systemic improvements across the Consumer Servicing ecosystem.
Data AnalysisDesign PatternsFigmaUI DesignUser Experience DesignProduct designResearchPrototyping
Posted 3 days ago
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