Content Strategist

Posted 21 days agoViewed

💎 Seniority level: Middle, 3-5 years

📍 Location: Contiguous US

💸 Salary: 100000.0 - 125000.0 USD per year

🔍 Industry: Mental health care

🏢 Company: Alma👥 251-500💰 $130,000,000 Series D over 2 years ago🫂 Last layoff 5 months agoMental Health Medical Wellness Health Care

⏳ Experience: 3-5 years

🪄 Skills: Project ManagementData AnalysisContent creationWriting

Requirements:

You have 3-5 years of content experience in a complex and nuanced technical field.
You have expertise in presenting highly technical subject matter in an engaging, accessible voice, breaking down tough concepts with clear action items.
You have solid project management skills, overseeing the end-to-end content lifecycle.
You can manage multiple content projects at once and support stakeholders in trade-off decisions.
You have used data to gather customer insights and iterated content strategies accordingly, measuring the impact of your work and next steps.
You have cultural humility, can build relationships across differences, and possess excellent communication skills.

Responsibilities:

Translate difficult and esoteric insurance and technical content into straightforward and accessible resources that providers and clients can use to achieve the outcomes they’re looking for.
Design inclusive multi-channel messaging strategies to engage providers and clients, informing and empowering them with necessary information.
Manage resources, including the CX Style Guide, to ensure consistent content across the Alma support ecosystem.
Analyze and optimize content performance by using data to identify how content is meeting customer and business needs.
Provide end-to-end project management for technical writing requests, including setting messaging strategy and obtaining stakeholder buy-in.
Develop future support content strategy and iterate over time, aiming to build Alma’s support content into a value-adding product.

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