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Customer Marketing Manager

Posted 7 days agoViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: Indianapolis, Atlanta, Chicago, Boston

💸 Salary: 110000.0 - 140000.0 USD per year

🔍 Industry: SaaS, MedTech

⏳ Experience: 5+ years

🪄 Skills: Data AnalysisSalesforceCustomer Success

Requirements:
  • 5+ years of experience in Customer Marketing for a B2B SaaS company.
  • Demonstrated success in developing customer marketing strategies that drive adoption, retention, expansion, and advocacy.
  • Passionate about creating great customer experiences aligned with commercial outcomes.
  • Very performance-oriented with strong data-driven decision-making skills.
  • Strong communication skills to foster relationships with internal teams and customers.
  • Self-starter with the ability to prioritize opportunities.
  • Salesforce experience required, with preference for HubSpot and 6Sense experience.
  • MedTech experience preferred but not required.
Responsibilities:
  • Responsible for building and executing a Customer Marketing strategy.
  • Meet with senior leaders, cross-functional teams, and customers to understand their needs.
  • Work with Customer Success to segment customers and map their journeys.
  • Gather and analyze customer intelligence to represent their voice.
  • Partner with customers for case studies and success stories.
  • Monitor key customer engagement metrics for continuous improvement.
  • Collaborate with multiple teams to maximize product launches.
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