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Implementation Consultant

Posted 11 days agoViewed

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💎 Seniority level: Middle, 3+ years

📍 Location: United States

💸 Salary: 65000.0 - 75000.0 USD per year

🔍 Industry: Real estate / proptech

🏢 Company: Funnel Leasing

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Project ManagementSQLJiraCustomer serviceTrainingSaaS

Requirements:
  • Relevant Bachelor’s degree or equivalent, related experience.
  • 3+ years of customer-facing consulting, onboarding, or implementation experience.
  • Experience with SaaS software in similar or related positions.
  • Strong verbal and written communication skills.
  • Experience with Google workspace.
  • Experience with project management systems such as Monday, Asana, and Jira.
  • Knowledge of the real estate/multifamily industry is a plus.
  • Experience with Yardi, RealPage, Entrata, Knock and/or other multifamily software is a plus.
  • Strong customer service skills and the ability to work under pressure and manage multiple projects.
Responsibilities:
  • Project Manage the onboarding and implementation of new and existing customers.
  • Engage with each customer in a professional and consultative manner.
  • Identify customer needs and desires and provide solutions.
  • Develop and follow an implementation project plan, conduct meetings, configure products, and provide training.
  • Track potential issues and risks to the project timeline.
  • Manage third-party vendor activities.
  • Communicate with executives and stakeholders.
  • Become a Subject Matter Expert (SME) for Funnel Products.
  • Document customer interaction and contribute to innovation initiatives.
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