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Manager, IT

Posted 6 days agoViewed

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💎 Seniority level: Manager, 5+ years of IT experience, with at least 1 year in a leadership or management role

📍 Location: US

🔍 Industry: Customer support

🏢 Company: Gladly👥 101-250💰 $40,000,000 4 months agoCustomer ServiceComputerTechnical SupportSaaSInformation TechnologySoftware

⏳ Experience: 5+ years of IT experience, with at least 1 year in a leadership or management role

🪄 Skills: LeadershipProject ManagementCloud ComputingCybersecuritySaaS

Requirements:
  • 5+ years of IT experience, with at least 1 year in leadership or management role.
  • Proven success in remote-first IT systems management.
  • Strong understanding of cybersecurity standards and risk management.
  • Experience with JAMF, OKTA, 1Password, SaaS tools, cloud platforms, and complex integrations.
  • Excellent communication, collaboration, and problem-solving skills.
  • Bachelor’s degree in IT, Computer Science, or a related field.
Responsibilities:
  • Create and execute an IT roadmap aligned with Gladly’s business goals.
  • Manage implementation, optimization, and maintenance of IT systems.
  • Oversee onboarding and offboarding processes.
  • Negotiate contracts and service-level agreements with vendors.
  • Lead cybersecurity efforts and maintain compliance.
  • Continuously evaluate and improve IT processes and tools.
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