Senior Manager, IT Systems & Operations

Posted 2 months agoViewed

💎 Seniority level: Manager, 8+ years of experience as an IT professional and 4+ years of experience in an IT leadership role

📍 Location: US, UK, Ireland, Poland, Germany

💸 Salary: 210000 - 230000 USD per year

🔍 Industry: Ecommerce

⏳ Experience: 8+ years of experience as an IT professional and 4+ years of experience in an IT leadership role

🪄 Skills: LeadershipSalesforceJiraStrategyAzureCommunication SkillsCollaborationProblem SolvingCustomer serviceWritten communicationComplianceCoachingCustomer support

Requirements:

8+ years of experience as an IT professional.
4+ years of experience in an IT leadership role.
Proven track record of managing and developing distributed teams of IT professionals.
Experience building and scaling IT processes with a focus on automation.
Robust understanding of core IT systems, including hardware inventory management and internal service desks.
Experience with remote collaboration tools such as Google Workspace, Okta, and Zoom.
Strong knowledge of MDM best practices.
Excellent relationship building and communication skills.

Responsibilities:

Lead, mentor, and grow a high performing and distributed team of IT professionals.
Develop and promote IT standard operating procedures and runbooks.
Select, implement and maintain tools for IT operations efficiencies.
Engage stakeholders to understand needs and implement corporate applications.
Handle hardware inventory & distribution processes for remote workforce.
Ensure compliance with evolving security standards and policies.
Maintain reliable operation of computer systems and office network infrastructure.
Implement processes for data protection and disaster recovery.

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🔧 Requirements

8+ years of experience as an IT professional.
4+ years of experience in an IT leadership role.
Proven track record of managing, coaching, and developing IT teams.
Experience building and scaling IT processes with automation.
Robust understanding of IT systems and operations processes.
Experience with remote team collaboration tools and applications.
Strong knowledge of MDM best practices and hands-on experience with devices.
Strong relationship building and communication skills.
Solid understanding of security and access management principles.
Basic understanding of key enterprise applications is beneficial.
Ability to provide hands-on support and manage multiple projects.

💡 Responsibilities

Lead, mentor, and grow a high performing and distributed team of IT professionals.
Develop and promote IT standard operating procedures and runbooks, as well as key metrics and incident management.
Select, implement and maintain tools for IT operations efficiencies while solving impactful opportunities for automation.
Engage stakeholders to understand needs and securely implement corporate applications.
Manage hardware inventory, installation of cloud-based applications, and ensure balance of hardware & licenses.
Ensure compliance with security standards and future-proof integrations.
Maintain reliable operation of computer systems and collaboration tools.
Implement data protection and disaster recovery processes.
Build and report on team OKRs and roadmaps.
Champion IT internal customer service.

LeadershipSalesforceJiraStrategyAzureCommunication SkillsCollaborationProblem SolvingCustomer serviceWritten communicationComplianceCoaching

Posted 2 months ago

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