Senior Manager, IT Systems & Operations

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Requirements:

• 8+ years of experience as an IT professional.
• 4+ years of experience in an IT leadership role.
• Proven track record of managing, coaching, and developing IT teams.
• Experience building and scaling IT processes with automation.
• Robust understanding of IT systems and operations processes.
• Experience with remote team collaboration tools and applications.
• Strong knowledge of MDM best practices and hands-on experience with devices.
• Strong relationship building and communication skills.
• Solid understanding of security and access management principles.
• Basic understanding of key enterprise applications is beneficial.
• Ability to provide hands-on support and manage multiple projects.

Responsibilities:

• Lead, mentor, and grow a high performing and distributed team of IT professionals.
• Develop and promote IT standard operating procedures and runbooks, as well as key metrics and incident management.
• Select, implement and maintain tools for IT operations efficiencies while solving impactful opportunities for automation.
• Engage stakeholders to understand needs and securely implement corporate applications.
• Manage hardware inventory, installation of cloud-based applications, and ensure balance of hardware & licenses.
• Ensure compliance with security standards and future-proof integrations.
• Maintain reliable operation of computer systems and collaboration tools.
• Implement data protection and disaster recovery processes.
• Build and report on team OKRs and roadmaps.
• Champion IT internal customer service.