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Service Delivery Manager

Posted 13 days agoViewed

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💎 Seniority level: Manager, Relevant professional experience contributing to similar technology projects or programs, particularly in SaaS environments.

🔍 Industry: Public safety and justice technology

🏢 Company: Axon👥 1001-5000💰 $246,000,000 Post-IPO Equity over 6 years agoGovTechElectronicsHardwareSoftware

⏳ Experience: Relevant professional experience contributing to similar technology projects or programs, particularly in SaaS environments.

Requirements:
  • Proven experience in managing teams and developing talent in a dynamic environment.
  • Operating experience in areas like Digital Video, Mobile Communications, or SaaS.
  • Project management and resource tracking skills.
  • Technical knowledge in basic networking concepts and mobile applications.
  • Solid understanding of the company's solutions, strengths, weaknesses, and market.
  • Ability to work remotely and collaborate effectively.
  • Strong ownership, initiative, and self-motivation.
  • Demonstrated ability to manage multiple projects with problem-solving skills.
  • Business acumen to apply solutions and technology to meet needs.
  • Willingness to travel (60%+) within the region.
Responsibilities:
  • Guide, mentor, and develop the Service Delivery Team.
  • Conduct performance reviews and identify training opportunities.
  • Manage team resources and balance workloads.
  • Oversee complex product deployments and coordinate change management.
  • Collaborate with business and IT leaders on project deliverables.
  • Maintain deep understanding of Axon products and ensure effective installation and testing.
  • Facilitate customer training and promote knowledge transfer.
  • Document customer feature requests for continuous improvement.
  • Contribute to strategic planning for process improvements.
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