Implementation Specialist

Posted 12 days agoViewed

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💎 Seniority level: Junior, 2+ years

📍 Location: CA, CO, DE, FL, IL, NV, NJ, NY, PA, SC, TN, UT

💸 Salary: 75000.0 USD per year

🔍 Industry: Healthcare technology

🏢 Company: Amino, Inc.

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Project ManagementREST APIQuality AssuranceTechnical supportSaaS

Requirements:

2+ years of experience in project management, solutions consulting, or a related field.
2+ years of direct experience in a customer-facing role, managing customer implementation and onboarding.
Strong ownership mindset with the ability to work independently and manage multiple projects simultaneously.
Excellent communication skills, both written and verbal.
Ability to manage customer tasks and ensure timely gathering of necessary materials.
Proficient in using software tools for project management and productivity (e.g., Google Suite, Hubspot, Notion).

Responsibilities:

Develop, maintain, and execute comprehensive implementation plans tailored to customer needs.
Act as a subject matter expert on the product and implementation process.
Gather, review, and document customer requirements ensuring contractual obligations are met.
Manage technical implementation tasks such as enrollment file configuration and SSO setup.
Coordinate with external vendors and partners for smooth implementation.
Refine implementation processes to optimize timelines, accuracy, and customer satisfaction.
Provide clear project status updates to all stakeholders.
Lead the plan year renewal process with a high volume of work during peak periods.
Conduct thorough Quality Assurance (QA) and User Acceptance Testing (UAT).

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Implementation Specialist

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