Senior Technical Implementation Specialist, POS

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Requirements:

• 7+ years of work experience, including 3+ years of experience in POS implementation or support roles.
• Experience with troubleshooting and error resolution of POS products that are integrated with Olo, Toast, Brink, or Revel.
• Experience using API tools to communicate with POS API endpoints (e.g., Postman).
• Working knowledge of POS logging and diagnostic files.
• Experience training customer IT support staff and their subcontractors.
• Experience educating customers on operational best practices.
• Outstanding ability to explain problems and resolutions considerately.
• Project management skills, including communication of installation timelines.
• Creativity and ability to provide feedback on internal processes.
• A Bachelor's degree or equivalent education and work experience.

Responsibilities:

• Be an expert on Olo's POS integrations and configure and implement Olo's integrated POS systems.
• Work directly with our customers to resolve all technical inquiries related to Olo's POS integrated systems.
• Identify and understand our customer's unique environment where Olo's products are implemented.
• Provide responsive technical assistance by working with internal departments to resolve technology-related problems.
• Partner with Deployment, Delivery, and Customer Experience Managers to ensure software and services support customer's needs.
• Demonstrate a high capacity for delivering quality customer service.
• Be a technical liaison to Olo's product and development teams to provide Olo POS integration insights.
• Report unexpected product behaviors to Olo's engineering teams and work with those teams to resolve these issues.
• Provide feedback and establish internal processes and best practices to improve customer experience.
• Support our sales team during the sales lifecycle regarding existing POS integrated systems.