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Social Media Manager

Posted 13 days agoViewed

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💎 Seniority level: Manager, Minimum of 3 years in a customer-facing role

📍 Location: United States

🔍 Industry: Technology, Social Media Marketing, SaaS

🏢 Company: SOCi👥 501-1000💰 almost 2 years agoAdvertisingFood and BeverageRetailFinancial ServicesMarketingReal EstateProfessional ServicesSoftware

🗣️ Languages: English

⏳ Experience: Minimum of 3 years in a customer-facing role

🪄 Skills: Data AnalysisGraphic DesignGoogle AnalyticsContent creationContent management

Requirements:
  • Ability to work 100% remote.
  • Minimum of 3 years in a customer-facing role, preferably in social media strategy or account management.
  • Bachelor’s degree in Communications, Marketing, Journalism, Public Relations, or a related field preferred.
  • In-depth knowledge of social media platforms and emerging trends.
  • Experience with social media analytics tools and familiarity with design platforms like Canva.
  • Exceptional writing, editing, and storytelling abilities tailored to different audiences.
  • Strong time management, organizational skills, and customer service orientation.
  • High attention to detail and industry experience in social media marketing, SaaS, or startup environments.
Responsibilities:
  • Act as the account manager for key customers’ local users, fostering strong relationships and serving as the main point of contact for their social media initiatives.
  • Develop comprehensive social media strategies tailored to key customer objectives, ensuring alignment with overall brand goals.
  • Provide oversight for a group of locations within key account(s), ensuring the content team produces high-quality, targeted content that aligns with customer strategic objectives.
  • Collaborate with customers to understand their goals and provide data-driven recommendations.
  • Coordinate cross-functional teams to streamline project workflows.
  • Monitor and update the team on content delivery tasks, ensuring SOCi meets SLA on delivery.
  • Stay informed of localized social media trends and recommend actionable ideas.
  • Troubleshoot customer issues and manage corporate-wide event posts as needed.
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