Client Success Manager

Posted about 2 months agoViewed

💎 Seniority level: Manager

📍 Location: United States

🔍 Industry: Advertising technology

🗣️ Languages: English

🪄 Skills: LeadershipData AnalysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:

Exceptional communication skills.
Strong technical skills.
Ability to thrive in a fast-paced job.
Ability to work independently.
Experience in client support is advantageous.

Responsibilities:

Work closely with a select division of self-serve customers.
Provide first contact support to resolve client requests and critical incidents.
Become an expert in the StackAdapt advertising platform.
Address technical how-to questions via phone, chat, and email.
Deliver client support by analyzing data and providing insights.
Develop and review knowledge base articles.
Seek opportunities to improve operational processes.
Ensure quality resolution of incidents and service requests in adherence to service level agreements.

Apply

Related Jobs

Apply

🔥 Client Success Manager (US Remote)

Posted 7 days ago

📍 AK, AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV

🔍 Healthcare Software Solutions

Leadership experience in customer success or a related field.
Strong strategy formulation and customer relationship management skills.
Experience in onboarding, training clients, and advocating for product enhancements.

Lead customer success strategies as the initial point of support for healthcare SaaS clients.
Gain deep understanding of product and customer base to enhance user experience.
Work collaboratively with leadership, product, and development teams.

LeadershipStrategyClient relationship managementChange ManagementCustomer SuccessSaaS

Posted 7 days ago

Apply

🔥 Client Success Manager

Posted 14 days ago

📍 United States

🧭 Full-Time

🔍 Healthcare data management

🏢 Company: Datavant👥 1001-5000💰 $40,000,000 Series B over 4 years agoBiopharma Clinical Trials Data Integration Health Care Software

3+ years project management and/or client success experience.
Familiarity with healthcare data systems and processes.
BS degree in business, technology or related field.
Knowledge of healthcare industry, payment models, risk adjustment, record retrieval and medical coding.
Advanced Excel skills including vlookup and pivot tables; SQL knowledge is a plus.
Excellent written and oral communication skills.

Lead the Apixio relationship with the customer ensuring best possible results.
Manage coordination, tracking and reporting of all customer projects.
Coordinate, motivate, and facilitate project resources and collaborate with internal teams.
Ensure smooth communication between stakeholders through regular updates.
Monitor project status throughout its lifecycle.
Identify and resolve customer problems.
Prepare final reports and coordinate results delivery with relevant teams.
Identify, define and execute process improvements.

Project ManagementSQLData AnalysisClient relationship management

Posted 14 days ago

Apply

🔥 Client Success Manager - West

Posted 28 days ago

📍 Pacific and Mountain time zone

🧭 Full-Time

💸 133875.0 - 175000.0 USD per year

🔍 Mental health benefits

5+ years of experience in managing relationships or selling to HR leaders in B2B tech.
Strong interpersonal and relationship-building skills with a proven success record.
Ability to leverage data and storytelling to provide actionable recommendations.
Excellent presentation skills and interest in leading high-visibility projects.
Problem-solving abilities with attention to detail and motivation for ongoing improvement.
Flexibility to work cross-functionally in a fast-paced environment.
Sincere interest and empathy for clients and colleagues.
Passion for mental health and understanding of healthcare/benefit space.
Intellectual curiosity and capacity to advise leadership on projects.

Manage a portfolio of Enterprise Accounts for high-priority customers.
Build and maintain relationships with global stakeholders including Benefit Managers, HR Executives, and consultants.
Partner with clients to define and execute a custom program strategy integrating Modern Health within their benefits offerings.
Convert clients into Modern Health champions to leverage successes for references and case studies.
Use data and insights for informed decision-making that drives partnership growth and success.
Analyze account data to understand client health and identify opportunities or risks.
Drive success in metrics like improved wellness outcomes and retention rates.
Collaborate with Product, Operations, Sales, and Clinical Care teams to advocate for clients.

Project ManagementData AnalysisSalesforceAnalytical SkillsPresentation skillsAccount ManagementClient relationship managementCustomer Success

Posted 28 days ago

Apply

🔥 Client Success Manager - East

Posted about 1 month ago

📍 Eastern time zone

🧭 Full-Time

💸 133875.0 - 175000.0 USD per year

🔍 Mental health benefits

5+ years’ experience managing relationships or selling to HR leaders or clients within the B2B tech, learning & development, or employer benefits space.
Proven track record of success with strategic accounts.
Ability to leverage data and storytelling for actionable recommendations.
Engaging presentation skills with a desire for high visibility projects.
Problem-solving skills with attention to detail.
Flexibility and agility to work cross-functionally in a fast-paced environment.
Empathy for clients and co-workers.
Passion for the mission and understanding of the healthcare/benefits space.
Intellectually curious and a fast learner.
Ability to influence functional projects and advise leadership.

Manage a portfolio of Enterprise Accounts, serving as the face of Modern Health for high-priority customers.
Build and manage relationships with global stakeholders including Benefit Managers and HR Executives.
Partner with clients to define and execute a custom program strategy for Modern Health.
Convert clients into Modern Health champions and leverage their success for references and case studies.
Use data and insights to guide decision-making and make recommendations for the partnership.
Analyze account data to understand client health and identify opportunities or risks.
Drive success in metrics like improved wellness outcomes and product expansion.
Collaborate with Product, Operations, Sales, and Clinical Care teams to advocate for clients.

Project ManagementData AnalysisSalesforceAccount ManagementClient relationship managementCross-functional collaboration

Posted about 1 month ago

Apply

🔥 Client Success Manager | $60K-$70K + Commission + Remote | Mission Driven Health Professionals Coaching Firm

Posted about 1 month ago

📍 Canada, USA, Australia, Europe, Philippines

🧭 Full-Time

💸 50000.0 - 80000.0 USD per year

🔍 Health & fitness coaching

2-5+ years of client success/account management or similar experience in coaching services or digital marketing agency.
1+ years of experience in digital marketing such as webinars, funnels, and ads.
Must be based in North America with English as the first language.
Strong organizational skills to manage a large client load.
Ability to thrive in a fast-paced environment with a growth-minded mindset.

Conduct onboarding calls with new clients for clarity and focus on quick wins.
Lead 1:1 and group calls to guide clients through the program and resources.
Update CRM with client progress, ensuring proper status tracking using traffic light system.
Engage in the private Skool community to assist clients with challenges.
Attend weekly team syncs and submit weekly reviews to address problems and track KPIs.

Business DevelopmentCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentationCoaching

Posted about 1 month ago

Apply

🔥 Client Success Manager | $60K-$70K + Commission + Remote | Mission Driven Health Professionals Coaching Firm

Posted about 2 months ago

📍 Canada, USA

💸 70000 - 100000 USD per year

🔍 Health & Fitness Coaching

4-7+ years of experience in client success/account management or similar roles in coaching services or digital marketing.
1+ years of experience in digital marketing including webinars, funnels, ads, and social media.
Comfortable working in a fast-paced, growth-minded environment.
Well-organized and capable of handling a large client load.
Consistent presence and reliability within the team.
Studied or certified by influencers in the coaching space.

Conduct onboarding calls with new clients to ensure clarity on how to get started.
Guide clients through the Program via 1:1 and group calls.
Update CRM (Ontraport) with client notes and manage their status.
Conduct renewal conversation calls at the end of 12-month contracts.
Engage in the private Skool community to support clients.
Attend weekly team and client success meetings.
Submit weekly reviews on client progress and KPIs.

LeadershipBusiness DevelopmentProduct ManagementCross-functional Team LeadershipGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsWritten communicationCoachingAccount ManagementDigital Marketing

Posted about 2 months ago

Apply

🔥 Client Success Manager | $60K-$70K + Commission + Remote | Mission Driven Health Professionals Coaching Firm

Posted about 2 months ago

📍 Canada, USA, Australia, Europe, Philippines

🧭 Full-Time

💸 70000 - 100000 USD per year

🔍 Health & Fitness industry

2-4+ years of client success/account management experience in coaching or digital marketing.
1+ years of experience in digital marketing, including webinars, funnels, and social media.
Organized and capable of managing a substantial client load.
Experience in a fast-paced work environment with a growth-oriented mindset.
Certification or training from recognized coaching influencers is a plus.

Conduct onboarding calls with new clients to ensure clarity and focus on quick wins.
Facilitate 1:1 and group calls to guide clients through the program and resources.
Update CRM with client notes to monitor progress and manage engagement.
Engage in community support to assist clients with challenges.
Attend weekly sync meetings and submit weekly reviews to assess and address client needs.

Business DevelopmentCommunication SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationCoachingDigital Marketing

Posted about 2 months ago

Apply

🔥 Client Success Manager

Posted about 2 months ago

📍 United States

🧭 Full-Time

🔍 Digital Advertising

Intermediate to advanced knowledge/experience in Digital Advertising.
Digital IAB Certification and Google Analytics Certification preferred.
1+ years of client-facing experience; experience with internal service desks is a bonus.
1-2 years in technical business analysis, data analysis or business/technical support.
Experience identifying root causes of complex technical issues.
Familiarity with APIs and web app integration services.
Experience with CMS systems (WordPress, Shopify, Hubspot) is a strong asset.
Experience with Google Tag Manager (GTM), DoubleClick Campaign Manager, Google Analytics is a strong plus.
Exceptional communication, critical thinking, and analytical skills are essential.
Meticulous attention to detail with proven ability to manage multiple priorities.

Act as the primary point of contact for Self-Serve clients on any questions related to the StackAdapt platform.
Support clients to ensure the successful delivery of their programmatic campaigns.
Collaborate with Sales and internal teams to provide data and insights for product and service improvement.
Develop innovative solutions to resolve problems at scale.
Initiate retention and growth strategies for high-potential customers.
Analyze data sources for insights on product usage.
Resolve application issues in alignment with established SLAs.
Assist in creating support documentation for common challenges.
Resolve business and technical incidents pertaining to the StackAdapt platform.

Data AnalysisShopifyGoogle AnalyticsAnalytical SkillsCustomer serviceAttention to detailDocumentation

Posted about 2 months ago

Apply

🔥 Client Success Manager | $60K-$70K + Commission + Remote | Mission Driven Health Professionals Coaching Firm

Posted about 2 months ago

📍 Canada, USA, Australia, Europe, Philippines

🧭 Full-Time

💸 50000 - 80000 USD per year

🔍 Health & fitness coaching

2-4+ years of experience in client success, account management, or similar roles in the coaching services industry or digital marketing.
1+ years of experience in digital marketing including webinars, funnels, and ads.
Comfortable working in a fast-paced, growth-oriented environment.
Strong organizational skills to manage a significant client load.
Ability to communicate effectively in English, as it is the first language.

Conduct onboarding calls with new clients to ensure clarity on starting steps.
Guide clients through the Program using 1:1 and group calls.
Update CRM with client progress notes and manage their engagement status.
Conduct renewal conversations before contract ends.
Engage in community interactions to support clients through challenges.
Attend various team and client success meetings.
Submit weekly reviews to assess performance and address issues.

LeadershipBusiness DevelopmentData AnalysisCross-functional Team LeadershipGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMentoringNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingCoaching

Posted about 2 months ago

Apply

🔥 Client Success Manager

Posted 2 months ago

📍 United States

🧭 Full-Time

🔍 Life Sciences, Pharmaceutical, Medical Devices, Biotech

🏢 Company: ClinChoice

Bachelor’s degree in a technical or business field; advanced degree preferred (e.g., MBA, MS, PhD).
5+ years of applicable business, sales, or consulting experience.
2-3 years leading major programs for Global 1000 companies; consulting firm experience preferred.
Clinical, safety, or regulatory domain knowledge to understand client marketplace and business drivers.
Strong executive presentation and communication skills.

Cultivate and lead relationships with existing clients in pharmaceutical, medical devices, and biotech sectors.
Advise clients on strategic issues for long-term partnership.
Support sales activities and business expansion by engaging with clients.
Lead the coordination of RFP responses and client presentations.

LeadershipProject ManagementBusiness DevelopmentData AnalysisProduct ManagementProject CoordinationCross-functional Team LeadershipStrategyGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communication

Posted 2 months ago

Apply

Client Success Manager

Requirements:

Responsibilities:

Related Jobs

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities