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Client Success Manager | $60K-$70K + Commission + Remote | Mission Driven Health Professionals Coaching Firm

Posted about 2 months agoViewed

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💎 Seniority level: Manager, 2-4+ years

📍 Location: Canada, USA, Australia, Europe, Philippines

💸 Salary: 50000 - 80000 USD per year

🔍 Industry: Health & fitness coaching

🗣️ Languages: English

⏳ Experience: 2-4+ years

🪄 Skills: LeadershipBusiness DevelopmentData AnalysisCross-functional Team LeadershipGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMentoringNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingCoaching

Requirements:
  • 2-4+ years of experience in client success, account management, or similar roles in the coaching services industry or digital marketing.
  • 1+ years of experience in digital marketing including webinars, funnels, and ads.
  • Comfortable working in a fast-paced, growth-oriented environment.
  • Strong organizational skills to manage a significant client load.
  • Ability to communicate effectively in English, as it is the first language.
Responsibilities:
  • Conduct onboarding calls with new clients to ensure clarity on starting steps.
  • Guide clients through the Program using 1:1 and group calls.
  • Update CRM with client progress notes and manage their engagement status.
  • Conduct renewal conversations before contract ends.
  • Engage in community interactions to support clients through challenges.
  • Attend various team and client success meetings.
  • Submit weekly reviews to assess performance and address issues.
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