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Customer Success Manager

Posted 3 months agoViewed

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πŸ’Ž Seniority level: Manager, 3+ years

πŸ“ Location: Philippines, India, Pakistan

πŸ” Industry: SaaS, e-commerce, finance

🏒 Company: CrewBloom

⏳ Experience: 3+ years

πŸͺ„ Skills: Data AnalysisSalesforceGoCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite

Requirements:
  • 3+ years of experience in customer success, account management, or a related field.
  • Experience in the SaaS, e-commerce, or finance industry is a plus.
  • Strong interpersonal and communication skills.
  • Excellent problem-solving and conflict-resolution abilities.
  • Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).
  • Ability to analyze data to make informed decisions.
  • A customer-first mindset with a passion for helping others succeed.
Responsibilities:
  • Serve as the primary contact for onboarding, training, and ongoing support for customers.
  • Build strong relationships with customers to understand their goals and ensure their success.
  • Guide new customers through the onboarding process and conduct tailored product demonstrations.
  • Proactively monitor customer health, identify risks and opportunities, and collaborate with sales for upselling.
  • Act as the customer's advocate within the organization to resolve issues and coordinate with technical teams.
  • Track key metrics like NPS and customer satisfaction, providing insights to management.
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