Customer Success Manager

Posted 2024-11-16

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💎 Seniority level: Manager, 3+ years

📍 Location: Philippines, India, Pakistan

🔍 Industry: SaaS, e-commerce, finance

🏢 Company: CrewBloom

⏳ Experience: 3+ years

🪄 Skills: Data AnalysisSalesforceData analysisGoCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite

Requirements:

3+ years of experience in customer success, account management, or a related field.
Experience in the SaaS, e-commerce, or finance industry is a plus.
Strong interpersonal and communication skills.
Excellent problem-solving and conflict-resolution abilities.
Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).
Ability to analyze data to make informed decisions.
A customer-first mindset with a passion for helping others succeed.

Responsibilities:

Serve as the primary contact for onboarding, training, and ongoing support for customers.
Build strong relationships with customers to understand their goals and ensure their success.
Guide new customers through the onboarding process and conduct tailored product demonstrations.
Proactively monitor customer health, identify risks and opportunities, and collaborate with sales for upselling.
Act as the customer's advocate within the organization to resolve issues and coordinate with technical teams.
Track key metrics like NPS and customer satisfaction, providing insights to management.

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Customer Success Manager

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