Customer Success Manager - India

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Requirements:

• 3 – 5 years of Customer Success experience in a B2B SaaS environment supporting HR customers.
• Detail-oriented and eager to learn.
• Strong written and verbal communication skills.
• Experience with medium and large organizations in the HR Tech space.
• Strong team player who shares knowledge and fosters team cohesion.
• Effective time management skills.
• Comfortable with technology and learning complex software applications.
• Familiarity with email newsletters and design tools.

Responsibilities:

• Establish trusted relationships with assigned clients and drive the value of our products and services.
• Assist customers with setting up and navigating programs and the platform.
• Develop accounts into enthusiastic references.
• Proactively assess and fulfill customer needs.
• Set clear goals and look for growth opportunities.
• Identify opportunities for upselling additional modules.
• Create training courses and educational materials.
• Continuously improve existing processes.
• Provide expert knowledge of solutions and best practices.
• Manage customer support and program implementations.