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Inside Sales Representative

Posted 3 months agoInactiveViewed

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💎 Seniority level: Entry, 2-4 years

📍 Location: Philippines, PST, EST

🔍 Industry: Client Experience Services

🏢 Company: Boldr

🗣️ Languages: English

⏳ Experience: 2-4 years

🪄 Skills: SalesforceCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingAnalytical thinking

Requirements:
  • Curious and authentic mindset.
  • 2-4 years of customer service and sales experience, particularly in handling inbound qualification and outbound lead management.
  • Experience with Salesforce or similar integrated CRM/ERP systems.
  • Familiarity with Google Workspace including Sheets, Slides, and Drive.
  • Ability to multitask and prioritize effectively.
  • Good communication skills.
  • Willingness to work Monday to Friday, 9AM to 6PM EST.
Responsibilities:
  • Maintain accurate task and follow-up actions on all deal-related activity including invoices, install dates, and delivery information.
  • Manage the 'Job Scope' entry process into Airtable and Eames, acting as 1st-level escalation for errors.
  • Support sales and account management with activities such as collecting payment info, updating CRM data, and customer service inquiries.
  • Clean and maintain prospecting lists for marketing and segmentation.
  • Manage inbound lead inquiries via multiple channels, conduct initial qualification, and route internally.
  • Enter leads into CRM and assign to sales team members based on lead rotation.
  • Conduct outbound lead generation through email outreach to agents.
  • Maintain customer data in Salesforce CRM and develop an active portfolio of agents and developers.
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