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Customer Success Associate

Posted 2024-11-09

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💎 Seniority level: Entry, At least one year

📍 Location: United States

💸 Salary: 52000 - 78000 USD per year

🔍 Industry: AI-powered legal technology solutions

🏢 Company: Ontra

🗣️ Languages: English

⏳ Experience: At least one year

🪄 Skills: Project ManagementCommunication SkillsAnalytical SkillsCollaborationAttention to detail

Requirements:
  • At least one year of professional work experience within the customer success or customer service spaces; experience within legal tech or fintech environments preferred.
  • Clear, concise, and compelling verbal and written communication skills.
  • Diligence and attention to detail with effective project management.
  • Process-oriented organizational skills for maintaining systems.
  • Excellent time-management skills and ability to prioritize tasks.
  • Desire and ability to rapidly learn about our customer base and adapt to new platforms.
  • Strong relationship management skills to understand and meet customer needs.
Responsibilities:
  • Support the speedy onboarding of customers and their implementation of the Contract Automation product.
  • Assist the department in increasing the adoption and utilization of Ontra’s CA product and its features.
  • Contribute to retention and expansion goals by helping Contract Automation customers find value in the CA solution.
  • Become an expert in the Ontra app, managing all updates.
  • Help improve the company’s customer-facing processes.
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