Sales and Customer Success Associate

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Requirements:

• At least 2.5+ years of experience in B2B and/or B2C SaaS sales/customer success.
• Experience demonstrating and selling e-learning tools, especially video based.
• Adept at managing and tracking active sales pipeline and account renewals.
• Excellent communication and interpersonal skills.
• Perfect English proficiency in both speaking and writing.
• Possess a winning attitude with a focus on results and professionalism.
• Bachelor’s Degree, technology or business degrees preferred.

Responsibilities:

• Become a subject matter expert on ScreenPal solutions.
• Coordinate inbound sales quotes, customer pricing, and demo requests.
• Deliver account provisioning and onboarding, including training, for new and renewing customers.
• Conduct customer demos and advise customers on maximizing the value of ScreenPal.
• Process qualified leads through tools and assist leadership with lead generation campaigns.
• Execute the Customer Success Playbook to drive customer engagement and satisfaction.
• Review and identify proactive customer risk prior to renewal to lead mitigation processes for retaining customers and avoiding churn.
• Attend trade shows and ensure successful setup and demonstration of ScreenPal products.
• Provide recommendations for improving workflows and processes for sales and success management.
• Collaborate with internal teams and maintain monthly reports.