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ScreenPal

ScreenPal provides intuitive, effective tools and services for collaborative video creation and sharing that are easy for everyone to use, including a screen recorder, screen capture, video editor, and video hosting service. Our mission is to offer easy-to-use, accessible tools that empower creators, professionals, and teams to capture ideas, share knowledge, engage viewers, and assess understanding through video. ScreenPal is trusted by Fortune 100 companies and 98 of the top 100 universities in the United States. Founded as Screencast-O-Matic, we've been empowering our global community to capture and share over 200 million videos since 2006. ScreenPal's product suite includes intuitive desktop and mobile apps for screen recording and video editing, plus our video messaging Chrome extension. Our secure, cloud-based hosting platform allows organizations of any size to manage, brand, and share content, track performance with video analytics, and engage viewers with interactive video, including embedded quizzes, ratings, and polls.

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Jobs at this company:

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🔥 Sales and Customer Success Associate
Posted 2024-11-20

📍 United States

🧭 Full-Time

💸 65000 - 80000 USD per year

🔍 SaaS and e-learning

  • At least 2.5+ years of experience in B2B and/or B2C SaaS sales/customer success.
  • Experience demonstrating and selling e-learning tools, especially video based.
  • Adept at managing and tracking active sales pipeline and account renewals.
  • Excellent communication and interpersonal skills.
  • Perfect English proficiency in both speaking and writing.
  • Possess a winning attitude with a focus on results and professionalism.
  • Bachelor’s Degree, technology or business degrees preferred.

  • Become a subject matter expert on ScreenPal solutions.
  • Coordinate inbound sales quotes, customer pricing, and demo requests.
  • Deliver account provisioning and onboarding, including training, for new and renewing customers.
  • Conduct customer demos and advise customers on maximizing the value of ScreenPal.
  • Process qualified leads through tools and assist leadership with lead generation campaigns.
  • Execute the Customer Success Playbook to drive customer engagement and satisfaction.
  • Review and identify proactive customer risk prior to renewal to lead mitigation processes for retaining customers and avoiding churn.
  • Attend trade shows and ensure successful setup and demonstration of ScreenPal products.
  • Provide recommendations for improving workflows and processes for sales and success management.
  • Collaborate with internal teams and maintain monthly reports.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted 2024-11-20
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