Technical Customer Success Associate/Manager (Healthcare IT)

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Requirements:

• 5+ years in a technical or application support role within healthcare IT.
• Proficiency with TCP/IP networking and DICOM networking.
• Experience with MRI systems, PACS, and imaging software; PACS support experience is highly desirable.
• Strong problem-solving skills to diagnose and resolve complex technical issues independently.
• Excellent communication skills and a client-focused approach to explain technical concepts to non-technical users.

Responsibilities:

• Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs.
• Connect SwiftMR to MRI systems and integrate it with PACS, managing network and DICOM configurations.
• Utilize expertise in TCP/IP and DICOM networking to troubleshoot and support data transmission.
• Manage SwiftMR's cloud-based operations for secure and reliable performance in healthcare facilities.
• Act as the primary technical resource for clients, providing application support and resolving technical issues.
• Develop and maintain documentation for implementation processes and troubleshooting guides.
• Conduct regular check-ins to ensure clients leverage SwiftMR's capabilities effectively.