Customer Success Associate Director, Advertising (Search)

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Requirements:

• Bachelor's degree in Business, Marketing, Communication, Economics, or related field.
• 6+ years of professional work experience.
• 4+ years experience managing enterprise-level retail media campaigns.
• Experience with multi-million-dollar paid search budgets on platforms like Amazon, Walmart, Kroger, Instacart.
• Proficiency in bid and budget management, content optimization, and promotion planning.
• Analytical problem-solving skills with advanced Excel proficiency.
• Project management experience with risk anticipation and mitigation.
• Proven interaction with VP, SVP, and C-level executives.
• Excellent oral and written communication skills.
• Track record of maintaining and renewing enterprise SaaS customers.

Responsibilities:

• Understand customer needs and manage success plans.
• Act as an expert resource for training and troubleshooting.
• Manage clients' advertising budgets and drive their success.
• Guide customers in eCommerce advertising for growth.
• Perform deep data analysis to answer strategic client questions.
• Showcase the value of CommerceIQ’s platform regarding client KPIs.
• Collaborate with internal teams to shape new product features.
• Coordinate with technical support to address customer service requests.
• Advise Sales team on upselling and cross-selling opportunities.