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Project Manager I

Posted 2024-11-07

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💎 Seniority level: Entry, Minimum of 2 years

📍 Location: United States

🔍 Industry: Conversation intelligence and SaaS software

🏢 Company: CallMiner

🗣️ Languages: English

⏳ Experience: Minimum of 2 years

🪄 Skills: Project ManagementJiraCollaborationMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementDocumentation

Requirements:
  • A degree in a technical or business discipline or equivalent work experience.
  • Minimum of 2 years in a hands-on project management role, preferably in SaaS software implementation.
  • Ability to work independently to support internal and external stakeholders.
  • Prior experience with external customers is strongly preferred.
  • Excellent organizational, time management, and communication (verbal and written) skills.
  • Experience interfacing with external customers at all levels.
  • Ability to interpret requirement details and document them clearly.
  • Attention to detail in project documentation.
  • Demonstrated multitasking and prioritizing abilities.
  • Confidence to work under pressure and drive team commitments.
  • Ability to manage expectations and resolve disputes professionally.
  • Quick learner of new technologies.
  • Familiarity with Microsoft Office applications.
  • Industry experience in interaction analytics, contact centers, or enterprise SaaS is desired.
Responsibilities:
  • Work closely with Sales and Customer Success teams and customers to design integration solutions.
  • Engage with customers during pre-sales to scope solutions and document service requests.
  • Develop and deliver scoping documentation to stakeholders.
  • Drive multiple projects using a value-based approach emphasizing Speed to Value.
  • Interpret customer requirements into project plans and track projects through PMO tools.
  • Monitor key project dates and financial values within PMO tools.
  • Provide project status updates and communicate effectively with stakeholders.
  • Facilitate meetings, set expectations, and manage project scope changes.
  • Collaborate with teams to improve processes and provide feedback to product teams.
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