CallMiner

By revealing meaningful insight from customer interactions at scale, we deliver the intelligence needed to make better business decisions. Our platform analyzes interactions at the deepest levels, interpreting nuance and identifying patterns and traits that shed light on new areas of opportunity.

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👥 101-250

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🔥 Software Quality Assurance Engineer 2 (Manual)

Posted 2024-11-07

📍 United States

🔍 Conversation intelligence

Bachelor’s degree or equivalent work experience.
4+ years of relevant QA testing concepts and processes including technical testing experience.
Experience with Agile testing practices.
Experience with Jira and TFS is a plus.
Strong analytical mind and problem-solving skills.
Sound organizational and planning skills with attention to detail.
Ability to manage multiple tasks effectively.
Effective communication and interpersonal skills.
Experience with API testing.
Experience with databases such as SQL and MongoDB.
Experience with tools like Postman, Fiddler, Wireshark, JMeter.
Eagerness to learn and stay up-to-date with QA best practices.

Create clear, concise detail-oriented test plans/cases with a high standard of accuracy.
Identify test requirements from specifications & map test case requirements.
Maintain functional test cases and other test artifacts like test data and validation.
Identify and escalate potential quality issues per defined process.
Troubleshoot and triage defects during testing to identify root cause.
Conduct backend testing including database validation, using various tools to confirm functionality.
Collaborate with QA, Engineering, and Product teams.

Problem SolvingAttention to detailOrganizational skills

Posted 2024-11-07

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🔥 BPO Customer Success Manager

Posted 2024-11-07

📍 United States

🧭 Full-Time

🔍 Conversation intelligence technology

2+ years professional experience.
Bachelor's degree in a business-related major or equivalent work experience.
Experience developing and managing B2B customer relationships.
Ability to manage customer expectations assertively.
Excellent written and verbal communication skills.
Understanding of customer requirements.
Effective workload prioritization skills.
Computer literacy with Microsoft Office Suite and customer-centric software.

Manage the customer experience from sales handoff through post-sales onboarding & adoption for assigned customers.
Responsible to retain & grow a book of business more than $2.0Mil.
Know your customer and understand their business processes and KPIs.
Collaborate with customer program teams to execute strategic analytical objectives.
Work with customer executive sponsors to support business initiatives.
Provide resources and guide customers in defining conversation analytics use cases.
Identify and resolve issues or escalate when necessary.
Coordinate customer references for sales and marketing.
Drive account retention and identify upsell and cross-sell opportunities.
Participate in customer conferences and provide input on events.

Communication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Posted 2024-11-07

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🔥 Project Manager I

Posted 2024-11-07

📍 United States

🧭 Full-Time

🔍 Conversation intelligence and SaaS software

A degree in a technical or business discipline or equivalent work experience.
Minimum of 2 years in a hands-on project management role, preferably in SaaS software implementation.
Ability to work independently to support internal and external stakeholders.
Prior experience with external customers is strongly preferred.
Excellent organizational, time management, and communication (verbal and written) skills.
Experience interfacing with external customers at all levels.
Ability to interpret requirement details and document them clearly.
Attention to detail in project documentation.
Demonstrated multitasking and prioritizing abilities.
Confidence to work under pressure and drive team commitments.
Ability to manage expectations and resolve disputes professionally.
Quick learner of new technologies.
Familiarity with Microsoft Office applications.
Industry experience in interaction analytics, contact centers, or enterprise SaaS is desired.

Work closely with Sales and Customer Success teams and customers to design integration solutions.
Engage with customers during pre-sales to scope solutions and document service requests.
Develop and deliver scoping documentation to stakeholders.
Drive multiple projects using a value-based approach emphasizing Speed to Value.
Interpret customer requirements into project plans and track projects through PMO tools.
Monitor key project dates and financial values within PMO tools.
Provide project status updates and communicate effectively with stakeholders.
Facilitate meetings, set expectations, and manage project scope changes.
Collaborate with teams to improve processes and provide feedback to product teams.

Project ManagementJiraCollaborationMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementDocumentation

Posted 2024-11-07

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🔥 Solutions Consultant

Posted 2024-10-27

📍 United States

🔍 Conversation intelligence

Minimum of 5+ years in pre-sales, business consulting, or analytics.
Bachelor's degree in Business, Linguistics, Computer Science, or a related field.
Ability to work in a dynamic, entrepreneurial environment with sales goals.
Organizational skills to manage projects and deadlines with minimal direction.
Strong presentation and communication skills for technical concepts.
Proficient in written and verbal communication, including RFP responses.
Ability to work independently and in teams.
Skill in data analysis to convey the value of technical/software solutions.
Technical competency and ability to learn new technologies quickly.
Familiarity with AI technologies such as Machine Learning and Generative AI.
Willingness to travel (50%+) for meetings and events.
Familiarity with SQL databases and basic syntax/Boolean search operators.
Strong Microsoft Excel skills.

Assist in achieving sales targets.
Develop relationships with prospects for selling CallMiner products and services.
Partner with sales directors to define strategies for prospects.
Lead product and technical presentations.
Demonstrate how CallMiner's solution delivers ROI.
Provide pre-sales technical assistance and product education.
Conduct proof of concepts including technical setup and data analytics.
Assist in developing product demonstrations and respond to RFPs.
Coordinate with technical experts as needed and maintain client contact data.
Convey customer requirements to Product Management teams.
Assist with marketing activities related to events.

Presentation skills

Posted 2024-10-27

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🔥 Business Development Representative

Posted 2024-10-23

📍 United Kingdom

🧭 Full-Time

🔍 Conversation intelligence

University degree (or equivalent) required.
Minimum 1 year experience working as a BDR/SDR for a SaaS-based technology company.
Experience using Salesforce.com and other software typically used by BDRs (Outreach, 6Sense, ZoomInfo, LinkedIn Navigator, etc.).
Excellent communication skills including both phone and written communication.
Ability to gather critical qualifying information during initial interactions with prospects.
Comfortable being home based but ability to travel as required.

Collaborate with your Sales Director team to develop and execute go-to-market strategies for their territories.
Work with Sales Directors to blueprint key accounts in the territory.
Follow up on inbound leads generated by marketing activity.
Collaborate with your Sales Director to perform ABM outbound efforts into key accounts.
Perform outreach research and prospecting into key accounts to set up discovery calls and demos.
Run discovery calls and participate in demos with certain accounts identified by your Sales Director.
Work with Sales Directors to follow up on and progress active deals to their next phase along the selling journey.
Assist with and once you are finished with onboarding participate in industry events as a representative of the company.
Work with Sales Directors and marketing to provide feedback to inform sales enablement collateral and contribute to writing and refining outreach messaging.

Business DevelopmentSalesforceBusiness developmentCommunication Skills

Posted 2024-10-23

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🔥 Product Manager

Posted 2024-10-20

📍 United States

🔍 Customer experience management technology

Bachelor’s Degree in Computer Science, Engineering, Business, or a related field (Master's or MBA preferred).
5-8 years of experience in product management with a focus on AI, machine learning, or related technologies.
Experience with Generative AI tools like GPT, DALL-E, or similar technologies.
Ability to work effectively in remote environments.
Understanding of AI and Machine Learning Concepts.
Proficiency in data analytics tools (e.g., SQL, Tableau).
Experience with APIs, particularly in AI and machine learning.
Experience in product lifecycle management from concept to launch.
Ability to develop and manage a product roadmap.
Strong understanding of user experience principles.
Experience with Agile methodologies and cross-functional collaboration.
Strong communication, stakeholder management, and customer-focused mindset.

Conducting voice of customer research interacting with the user group, customers, and non-customers.
Identifying/documenting market problems and requirements to solve those problems.
Using pragmatic methods to prioritize the product backlog, and communicate those priorities across the organization.
Detailing epics and breaking down stories such that they are development ready.
Creating wireframes and delivering UI mockups in collaboration with design.
Managing planning sprints, and sprint review meetings.
Attending daily standups, reviewing implemented features, providing developer feedback.
Managing the entire product lifecycle including product launch with support of product marketing.
Conducting market, industry, and competitive analysis.

LeadershipSQLAgileData AnalysisMachine LearningProduct ManagementSCRUMUI DesignTableauStrategyData analysisCommunication SkillsCollaboration

Posted 2024-10-20

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CallMiner

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