Customer Success Operations Analyst (CS Ops Analyst)

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Requirements:

• An associate’s or bachelor’s degree in a technical or business discipline or equivalent work experience.
• 2+ years of experience in drafting quotations or contracts.
• Experience reviewing Statements of Work or contracts with exceptional attention to detail.
• Effective communication skills and ability to interface with cross-functional departments.
• Assertiveness and confidence to work under pressure and communicate with senior leaders.
• Good judgment in prioritizing tasks and making decisions.
• Data-driven approach aimed at continual improvement.
• Proficiency with contract management systems (e.g., Ironclad) and CPQ tools (e.g., Dealhub).
• Proficiency with JIRA and Confluence is preferred.

Responsibilities:

• Work in a fast-paced environment to prioritize and create/review a high volume of executable customer orders and budgetary quotes.
• Collaborate with team members to review Solution Design documents and provide feedback.
• Guide reviews using product training, suggesting language changes where necessary.
• Apply guidelines to contract reviews and compile reusable boilerplate language.
• Implement cross-functional processes to enhance Solution Design and contract management efficiencies.
• Identify trends and suggest process improvements for scalability.
• Develop proficiency in tools that assist contract management.
• Serve as backup for other analysts and managers as needed.