Implementation Manager

Posted 2024-07-11

💎 Seniority level: Manager, 3-5 years

📍 Location: USA

💸 Salary: 100000 - 110000 USD per year

🔍 Industry: Legal tech

🏢 Company: Brightflag👥 101-250💰 $28.0m Series B on 2020-12-09Artificial Intelligence (AI)Legal Tech SaaS Enterprise Software Legal Software

🗣️ Languages: English

⏳ Experience: 3-5 years

🪄 Skills: Project ManagementAgileETLSCRUMJiraMicrosoft Office

Requirements:

3-5 years' project management and software delivery experience.
Experience in a B2B SaaS software environment.
Knowledge of AP systems/APIs.
Experience in customer success, implementation, support, or operational consulting roles.
Knowledge of waterfall and agile (Scrum) methodologies.
Understanding of data ETL and migration tasks.
Excellent communication skills.
Strong time management and organisational skills.
Proficient in Microsoft Office, Smartsheet, Jira or similar tools.
Solid technical background in software delivery and web technologies.

Responsibilities:

Execute customer implementations of varying complexity, ensuring on-time delivery of the Brightflag platform.
Collaborate with customers to understand business and technical requirements and establish business outcomes.
Capture detailed customer requirements to define the full scope of the implementation.
Work with internal resources to configure the Brightflag platform as per project scope.
Develop a data migration strategy and coordinate with specialists for execution.
Conduct user training and onboarding for customers.
Manage multiple implementations, communicating project progress and managing risks.
Gather feedback and work on improving the delivery methodology.

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