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Customer Support Representative

Posted 4 days agoViewed

View full description

💎 Seniority level: Entry

📍 Location: Delaware, Florida, New Jersey, New York, Pennsylvania, Virginia, Kansas, Kentucky, Tennessee, Colorado, Idaho, Utah, California, Nevada, Washington, ET, NOT STATED

💸 Salary: 42000.0 - 52000.0 USD per year

🔍 Industry: Financial technology

🗣️ Languages: English

🪄 Skills: Data AnalysisCustomer serviceTroubleshootingTechnical supportFinancial analysis

Requirements:
  • Willing to work shifts scheduled within 8am-10pm ET.
  • Available to work at least one weekend day.
  • Experience in providing customer support via phone, email, and chat.
  • Demonstrate previous experience in Tech or Financial Services.
  • Ability to investigate complex problems and resolve them.
  • Friendly, organized, and capable of working in a fast-paced environment.
  • Comfortable with ambiguity and able to work independently.
Responsibilities:
  • Providing the best customer support by communicating effectively with customers via calls and in-app chat.
  • Developing a deep understanding of community needs to inform product development.
  • Proactively identifying patterns in customer feedback for process improvement.
  • Collaborating with the financial crime team to investigate trends.
  • Handling complex payment-related queries and ensuring resolution.
  • Mentoring new team members and maintaining a customer-focused company culture.
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