Customer Support Representative

Posted 8 days agoViewed

💎 Seniority level: Entry

📍 Location: Delaware, Florida, New Jersey, New York, Pennsylvania, Virginia, Kansas, Kentucky, Tennessee, Colorado, Idaho, Utah, California, Nevada, Washington, ET, NOT STATED

💸 Salary: 42000.0 - 52000.0 USD per year

🔍 Industry: Financial Technology

🗣️ Languages: English

🪄 Skills: TroubleshootingCustomer support

Requirements:

Willing to work shifts scheduled within 8am-10pm ET.
Willing to work at least one weekend day.
Experience providing customer support via phone, email, and chat.
Ability to explain complex topics clearly and have excellent written English.
Experience in Tech or Financial Services.
Enjoy investigating complex problems and finding solutions.
Friendly, focused, super-organized, and able to work independently.

Responsibilities:

Providing the best customer support by talking directly with customers through various mediums.
Developing a deep understanding of community needs for digital banking.
Proactively spotting patterns in customer feedback to improve processes.
Working closely with the financial crime team to spot and investigate trends.
Handling complex payment-related queries and ensuring resolution.
Supporting team members and mentoring new joiners.

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